- To ensure the smooth and efficient running of the department.
- To be aware of the day’s business both in room occupancy and special requirements needs.
- To liaise with reception regarding room moves, special needs and act on any information given.
- To issue keys, room lists, checklists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
- To check all work given to the Accommodation Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
- Liaising with on site maintenance to ensure any maintenance issues are dealt with expediently to ensure all rooms are available for sale to 5 star standards.
- To assist in the development and writing of departmental standards and improved systems.
- To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
- To assist the human resource Manager in recruiting new staff and training.
- To prepare rotas for Department in advance taking into account the business demand and to ensure that sufficient cover is available to meet these needs,
- To minimise wastage of materials and energy through careful monitoring of staff.
- To ensure all Housekeeping Staff is aware of day to day business.
- To maintain stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
- Be able to forecast and control wage costs, as well as manage their operational costs (Cost of Sales items)
- Be flexible and willing to assist other departments in operations at busy times.
