Airport Concierge

Flight Centre Travel Group
Cancun
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Wholesale & Product
Type : Full time

Job Description

POSITION PURPOSE
As a member of the operations team, the Airport Concierge is the first person that our customer sees and plays an instrumental role in creating a positive customer experience. The airport concierge must ensure that guests are met on arrival at the airport in a warm, sincere, and upbeat manner, ensure smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and possible improvements to our operations team.
ESSENTIAL QUALIFICATIONS AND EXPERIENCE
Degree in tourism and hospitality is an advantage.
Fluent in national local language and English.
SKILL AND ATTRIBUTES
Outstanding sales skills with strong customer care focus.
Results Orientated.
Excellent organizational skills with the ability to be flexible and implementing change when needed.
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
High attention to details.
Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
Solution focused and great at problem solving.
Able to work independently and within a team assisting team members to help everyone achieve results.
Flexible rotating roster that may include late nights, weekends and early mornings and flexible with
      uncertainties/changing priorities and under pressure.
Willing to travel on business when required.
Personally, aligned with Discova’s company purpose and values.
Proficient with Microsoft Office applications and Discova’s systems would be an advantage.
About UsThe Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
 
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.Get in touch now and Discova a world of possibilities!

 


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