Position Description – Call Center Coordinator, Liberty Travel
Liberty Travel is introducing a new business model and product line to provide great value packaged vacations to our customers. The Call Center Coordinator will assist the Call Center Consultants and business leader in growing sales volume to our Get Carried Away product and provide support to our customers once they have completed their purchase.
The Call Center Coordinator is organized, detail-oriented and has great time management skills. The ability to multi-task and communicate with many customers in a day via a variety of channels will be critical. Your primary purpose is two-fold, first to provide exceptional service to the customers who have purchased a travel package from our call center team, and to support our sales team by providing quality assurance and finalization of all travel packages sold. As a Call Center Coordinator, you will work closely with both our sales team and our leadership team to ensure sound business practices and exceptional customer service are consistently delivered by our call center team.
Responsibilities
Field and respond to customer questions and change requests on confirmed bookings
Quality-assurance on confirmed bookings
Finalization of confirmed bookings, including requests for final payment & travel document delivery
Process and update payments according to our standard business practices
Maintain a high level of customer service scores and satisfaction
Take direction and coaching; we believe in daily, weekly, and monthly sessions with your leaders to help with performance
Participation in training and development sessions to grow your capabilities
Our Call Center Coordinator is a full-time hourly position, that includes a base-salary as well as a monthly performance incentive based upon the overall team results. Our call center is projected to be a 7-day a week business, and the successful candidate could be required to work 1 weekend day per week as well as some nights until 9pm, when needed.
Skills Required
Previous experience working in a travel sales or admin role
Professional, customer service-oriented mentality
Positive attitude and a will to succeed independently, as well as part of team
Excellent written and verbal communication skills
Progressive computer and technology skills
Quick Learner
Excellent Time Management
Passionate about travel
Organized and detail oriented
Ability to be flexible about job and tasks assignments
Skills Preferred
Call Center Sales Experience
Experience selling all-inclusive travel packages to the Caribbean and Mexico
Sabre/GDS experience
Benefits Include:
Generous remuneration structure
Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401K program
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Important information about our application process:
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Location: Remote, US
This position may be performed remotely anywhere within the United States except the State of Colorado.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.