Global Land Supply – Contracts Manager
Job Purpose: Delivery of a Product Strategy that will see the evolution of strong long-term relationships with our supplier partners in Hawaii, and maximize the return to GLS’s Global Selling Partners. You will ensure that all markets are supplied with competitive, available Hawaii specific product which delights all customers.
Accountabilities
Set and execute annual contracting and product delivery plans suited to all global partners to ensure sales, override and profit targets are achieved with adherence to timelines and commitments.
Objectives
• Competitive Product that meets needs of all markets• Maximize Margins• Maximize Overrides• Speed to market• Maximum participation and marketing co-op• Maximize availability of product• Delighted Partners• Insure constant competitiveness.
Performance Measures
• Contracting plans agreed by selling partners• Contracting completed within agreed timeframe• Achievement of TTV targets by market• Availability of Product• Competitive pricing analysis
Accountabilities
Supplier relationship management/Contract negotiations. Build and foster strong relations with key industry partners – suppliers, travel bureaus, govt. offices.
Objectives
Negotiation of contracts/promos/campaigns – travel as reqd.
• Negotiation of best deals in market• Identify exclusive opportunities• Best product offering for campaigns• Develop and maintain healthy and profitable supplier relationships• Insure invoices for SOR are prepared and collected on a timely basis
Performance Measures
• Achievement of TTV targets by market• TTV Growth• Competitive Rate Analysis• Campaign coordination and ROI• Increased Margin• Speed to market
Accountabilities
Development, negotiation and implementation of Preferred Product and myTime Program that supports key suppliers and maximizes the profitability of destination.
Objectives
• Ensure growth and sustainability of preferred range that meets needs of all selling partners• Develop and maintain healthy and profitable supplier relationships• Negotiation of best deals in market
Performance Measures
• Growth rate of Preferred sales to exceed non-preferred• Increased % of SOR to TTV• Achievement of sales targets
Accountabilities
Support the education of Consultants to ensure all GPN Global Partners are trained in the effective sales of products.
Objectives
• Product knowledge of sales force• Training manuals for all destinations completed and rolled out to all selling companies• Training templates completed
Performance Measures
• TTV / Room night growth• Reduced queries and queues through Support teams
Person Profile and Key Competencies
Customer Focus• Provide outstanding service internal business partners and external customers• Focus on customer needsCommercial Acumen• Focus on results• Understands key business drivers for their Area and contributes to success• Company/product knowledge• Entrepreneurial mindset (identifies business opportunities for the organization)• Professional/Managerial skills• Execute effectivelyExcellent Communicator• Foster open communication• Listen actively• Practices information sharing• Presents ideas & concepts logically and clearlyPartnering and Building Relationships• Professional and friendly in dealing with business partners and external parties• Builds and sustains productive relationships• Establishes rapport with partners• Builds trust in relationships Upholds Company Philosophies and Culture• Takes ownership for successes and failures• Demonstrates a belief in FCL philosophies and values• Exhibits a passion for their business and company• Encourages a sense of enjoyment in the workplaceMakes effective decisions• Identifies and understands issues, problems and opportunities• Compares data from different sources to draw conclusions• Makes difficult decisions when required
Skills and Capabilities
Financial Management
• Interpret financial management reports• Develop budgets and financial targets• Achieve agreed financial targets
Problem solving and analysis
• Develop structured approach and framework for resolving key business problems• Apply problem-solving frameworks and use appropriate analytical tools• Present clear recommendations to senior management
Stakeholder management
• Proactively identify key stakeholder groups• Seek input from stakeholders and respond to stakeholder queries• Clearly communicate key business outcomes with stakeholders
Travel Industry knowledge
• Demonstrate detailed knowledge of travel industry and Flight Centre business • Extensive wholesale experience
Supplier management
• Develop strategy for managing suppliers• Set targets for individual supplier performance (financial and non-financial)• Monitor supplier performance on a regular basis• Identify, communicate and manage resolution of key issues with suppliers• Manage suppliers across multiple geographies and cultural environments
Negotiation skills
• Develop and effectively present coherent, well-structured negotiating positions• Build long-term relationships with negotiating partners
Systems knowledge
• Computer literate (Calypso, MS Office, GDS)
Qualifications
• Degree preferred
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Location – Honolulu, HI
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.
