A world where tech and people work collectively to make corporate travel simpler, faster and easier.
Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
To learn more about Corporate Traveler please click HERE
Job Title – After Hours Travel Manager
Key Responsibilities
1. Travel Consulting and issue resolution
Ensure a high level of client’s satisfaction with their Corporate Traveler after-hours experience by exceeding customer service expectations in every interaction, whether it be via phone, chat or email.
Understanding and anticipating client needs and travel preferences
Responding quickly, efficiently and proactively to all client requests
Adhering to all client company policies
Ensuring and/or assisting in a resolve with client complaints
The accuracy and timely presentation of pertinent travel documentation.
2. Teamwork & Communication
To be an active contributing member at meetings with Business Leaders as required, keeping them abreast of client & travel information which is likely to impact (either positive or negatively) on Corporate Traveler
Ongoing, internal communication within the team through provided channels
Must be self-driven to stay up-to-date & informed of all ongoing & changes in the business
Share information with Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management.
3. Office Systems and Processes
To contribute to the development and maintenance of office systems and processes associated with best practices
To help ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file.
Experience & Qualifications
Proficiency in Sabre GDS is required
2+ years of travel industry experience and a strong customer service background
Professional & service oriented mentality
Positive attitude and a will to succeed
Ability to work independently as well as part of a team
High attention to detail
Must have flexibility with schedule. Shifts run Monday-Sunday with rotating days and hours. Both weekend days and all holidays are required.
Work Perks! – What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion
Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
DEI education
Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid time off policy
National/International Award Nights and Conferences
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Location: Remote, US
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
