Responsibilities:
– Handle incoming calls and outgoing emails and ensure that service levels are met
– Respond promptly to customer enquiries and resolve customer complaints
– Provide quality customer service support to enhance customer satisfaction
– Attend to customer queries effectively and escalate to management if necessary
– Coordinate between various parties within the organisation and client to ensure customer issues are resolved
– Maintains and accurately update customer particulars and transactions, details of enquiries and feedback to CRM system
– Conduct follow-up calls and emails pertaining to the inbound enquiries if required
Requirements:
– Minimum ‘A’ Levels or equivalent
– Experience in customer service preferred
– Possess initiative & the ability to work under pressure in a fast-pace environment
– Positive, resourceful and a team player
– Must be fluent in both spoken and written English AND either Mandarin, Malay or Tamil in order to communicate with Mandarin, Malay or Tamil-speaking customers
– Knowledge of MS Office applications is necessary