Job Description

Corporate Concierge Travel Specialist 

 Voted in the Top 20 Great Places to Work, we make it our priority to keep our people feeling their best — with fun perks, strong benefits, and a real commitment to providing a work/life balance. 

We’re proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible. 

As a company who places great value on equal opportunity, our goal is to make sure we continue to empower the careers, aspirations, and ambitions of our people. 

The Concierge Travel Specialist tends to the needs of the traveler with an exceptional level of customer service. This role will require the candidate to provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, the reservation process from beginning to end.  Candidate must have in-depth travel industry knowledge, exceptional problem- solving skills, while maintaining the highest degree of professionalism and courtesy. 

Competencies: 
Deliver extraordinary customer service to C-Suite travelers and their administrative staff 
Establish rapport with all travelers and admin staff 
Must always exude an impeccable professional demeanor 
Must be comfortable servicing and interfacing with C-level executives and their administrative staff 
Ability to multitask, easily handling competing priorities 
Provide consultative service to travelers and travel arrangers throughout the booking process. 
Complete all reservations in an accurate and timely manner. 
Provide post trip follow up and support 
Create unique travel itineraries that match the needs and expectations of the C-Suite traveler. 
Utilize creative thinking and problem-solving skills to identify the best options for air/ground and lodging arrangements. 
Go above and beyond to proactively offer suggestions and consultation for all components of the booking during reservation process 
Maintain goal expectations in the following areas: 
Productivity – measured by transactions/phone calls per month and Phone and Email SLA reports 
Customer experience – measured through call monitoring performance. 
Ability to adapt to change 
Candidates should possess decisive and successful problem-solving skills 
Experience, Knowledge:
10+ years Corporate Travel selling experience, minimum 5 years as VIP or Executive Agent 
5+ years Customer service experience, preferably in the travel industry 
Exceptional/above & beyond, proactive customer service approach 
Ability to handle multiple complex requests simultaneously and seamlessly 
Comfort and experienced working with C-level travelers 
Ability to retain and proactively obtain travel preferences 
Perform unique requests with the utmost professionalism 
Excellent travel industry knowledge 
Mastery in Sabre GDS- formats, shortcuts, enhancements, pricing 
Expert in international travel bookings and process 
Exceptional communication skills both written and oral 
Outstanding attention to detail 
Strong technical skills 
Ability to communicate across various channels 
GDS proficient with willingness to utilize multiple booking platforms 
Must be proficient with both international and domestic Geography 
Fluent with Microsoft office suite including Excel, Outlook and TEAMS 

Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
#LI-REMOTE
Location – Remote, US
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com