About the Opportunity
FCM Future Team Leader/Assistant Manager – Sydney
Are you looking for a new challenge? Are you looking to take the next step in your leadership pathway?
FCM Travel service offering is simple; we provide our clients with the simple, cost-effective answers to business travel management through a highly personalised services tailored to meet our client’s individual requirements. Our ideal candidate will have a minimum of 2 years travel consulting VIP experience along with buckets of ambition and an insatiable appetite for making solid relationships and delivering impeccable service.
What you’ll be doing:
Assisting Team Leader with motivating and maintaining the spirit of your team
Supporting your Team Leader with the vision and focus of your team
Consistent sales performance (transferring above cost of seat)
Assisting and supporting your team leader in all aspects of the FCM Travel business environment; including:
Customer service and satisfaction
Implementation and adherence to the FCM daily, weekly and monthly systems
Achievement of financial results and KPI’s
Facilitating ongoing training for all team members
Nurturing team members development
Caretaker role in Team Leader absence
Maintaining communication between team members
Maintaining an overall positive office environment
Required to attend yearly ATL Conference and FCM 1/2 year and AU Ball Ceremonies and Balls.
What you’ll need:
Leads by example
Be approachable
Attentive to staff and client needs
Ability to motivate others
Embrace company philosophy, values and change
Maintain consistent sales figures/goals
Excellent communication skills
Flexible work hours and availability
Ability to manage change
Exceptional customer service
Ability to handle high volumes of business
The drive, determination and focus to co-lead a successful business
Sound Business Acumen
100% belief in and commitment to the FCTG systems and philosophies
Minimum 2 years experience in International Travel Sales
Proven sales ability with consistent figures
If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Travel and apply now!
