Job Description

Global Land Supply (GLS) Market Manager – Remote, USA
About this job
Work with Contracting Managers in the delivery and support of the GLS product strategy with a key focus on strengthening commercial acumen, travel procurement experience and knowledge.  
Objectives
Ensuring that GLS direct product is competitive against our 3rd Party and marketplace competitors through manual competitiveness checks, procurement of all rate types and referencing relevant data sets to make informed decisions.
Speed to market
Ensure best available rates for GLS Direct suppliers
Maintain current connections
Manage new connections in conjunction with Connectivity Team
Leveraging off available datasets, relationship with Contracting Managers and the cultivation of supplier relationships, work with Platinum & Gold partners to craft tactical offers to assist in driving volume and TTV
Read and analyse data to identify commercial opportunities
Develop and maintain strong supplier relationships
Confidently pitch propositions, backed by supporting rationale and data
Support Contracting Managers with Day to Day operational tasks for Silver contracted suppliers
Triage Market Manager queue
Liaise with Contracting Managers for issues that require escalation
Follow defined escalation processes
Liaise with suppliers in line with service level agreement
Provide feedback to wider business around barriers to competitiveness, escalating issues and offering viable problem-solving strategies backed by examples, tests and research
Escalating technical issues resulting in barriers to competitiveness
Raising new issues backed by examples
Designing and articulating workarounds to common issues
Key Competencies
Provide outstanding service internal business partners and external customers
Focus on customer needs & results
Understands key business drivers for their Area and contributes to success
Company/product knowledge
Foster open communication & listen actively
Practices information sharing
Demonstrates a belief in FCL philosophies and values
Identifies and understands issues, problems and opportunities
Compares data from different sources to draw conclusions
Makes difficult decisions when required
Ability to Prioritize and self-manage workstack
Skills & Capabilities
Develop structured approach and framework for resolving key business problems
Apply problem-solving frameworks and use appropriate analytical tools
Present clear recommendations to Product Managers
Seek input from stakeholders and respond to stakeholder queries  
Clearly communicate business outcomes with stakeholders
Demonstrate detailed knowledge of travel industry and Flight Centre business
Extensive wholesale experience
Monitor supplier performance on a regular basis
Identify, communicate and manage resolution of issues with suppliers
Manage suppliers across multiple geographies and cultural environments
Computer literate (Calypso, MS Office)
Able to learn new systems quickly
Knowledge of Hotelhub, Gimmonix, Helio desirable but not essential as training will be provided
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Location – Remote, USA
#LI-REMOTE
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
** Please advise your leader prior to applying **
Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance. 
 
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