About the Opportunity
Grow TTV and profit by working with GM’s and discipline leaders to continually improve, drive and deploy a strategy of operational excellence and customer success management. The key performance indicators used to measure the success of the role are; Operational productivity, customer experience and retention, brand profit and TTV growth.
What you will be doing:
Own and deploy the Brands’ operational excellence strategy
Drive Operational Excellence via GM/Discipline Leaders
Own and deploy the Brand goals and strategies for OE via Brand specific business systems
Continual improvement in the customer experience
Work closely with the Chief Customer Officer (CCO) to develop and deploy innovative strategies and systems to improve operational customer engagement
Operational Leadership through vision, inspiration, direction & communication of an agreed set of Business Systems. Ensure GM implementation and follow through
Ensure agreed set of Brand Business Systems.
Drive agreed strategy and operational deployment of systems via GMs
Produce operationally focussed data sharing results, success & new developments
Excellence in Recruitment & Learning Solutions
Drive and deploy appropriate people systems via GMs/Pwx to ensure right people employed & appropriate development to maximise margin and TTV
You’ll be perfect for this role if you can showcase:
Minimum 5 years’ travel industry experience
Project management experience
At Least 3 years in a senior leadership (GM or above)role
Knowledge of the Corporate businesses and how they relate to FCTG as a whole is desirable
Leading self, leading others, leading business
What’s in it for you?
Flexible work environment
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Travel discounts and deals bookable through our internal team of travel agents, Travelwise
Discounted financial and health services through our Moneywise and Healthwise businesses