About the Opportunity
Grow TTV and profit by working with GM’s and discipline leaders to continually improve, drive and deploy a strategy of operational excellence and customer success management. The key performance indicators used to measure the success of the role are; Operational productivity, customer experience and retention, brand profit and TTV growth.
What you will be doing:
Own and deploy the Brands’ operational excellence strategy
Drive Operational Excellence via GM/Discipline Leaders
Own and deploy the Brand goals and strategies for OE via Brand specific business systems
Continual improvement in the customer experience
Work closely with the Chief Customer Officer (CCO) to develop and deploy innovative strategies and systems to improve operational customer engagement
Operational Leadership through vision, inspiration, direction & communication of an agreed set of Business Systems. Ensure GM implementation and follow through
Ensure agreed set of Brand Business Systems.
Drive agreed strategy and operational deployment of systems via GMs
Produce operationally focussed data sharing results, success & new developments
Excellence in Recruitment & Learning Solutions
Drive and deploy appropriate people systems via GMs/Pwx to ensure right people employed & appropriate development to maximise margin and TTV
You’ll be perfect for this role if you can showcase:
Minimum 5 years’ travel industry experience
Project management experience
At Least 3 years in a senior leadership (GM or above)role
Knowledge of the Corporate businesses and how they relate to FCTG as a whole is desirable
Leading self, leading others, leading business
Benefits:
Monday to Friday business working hours – have the weekend off
Strong collaborative working environment – all ideas are valued and considered
Travel discounts including family and friends, health and wellness discounts, financial planning advice etc
Boost your career in a well-recognized brand & exciting industry
Brightness of future – career opportunities in a network of brands and businesses across the global – we promote from within
Monthly awards nights, social team building events, and opportunity to attend global conference (Las-Vegas 2022 )
Leadership Programmes & further education
Giving Bank & Volunteer Leave
Employee share scheme
We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability
WHO ARE FCBT?
Flight Centre Business Travel (FCBT) is the specialist corporate travel solution of the Flight Centre Brand. Created in 2012 to meet the corporate needs of small to medium enterprises (SME’s), who value a people-led, hyper-personal TMC offering.
At FCBT, it’s more than just booking our customers travel, its being their expert, an extension of their team and adding value to their total travel program. From research, booking, trip management, traveller experience, post-trip finance& reporting to ‘big picture’ strategic input.
Aligning with the FCTG DNA, we don the Red and White with pride, ensure a personal touch, are savvy but not clinical, offer unique access to a corporate product range and make life easier & more productive for our corporate clients.