Job Description

Job Responsibility:
– Meets and greets all guests on arrival.
– Welcome guests upon arrival and check-in according to established standard operating procedures.
– Provide information pertaining to the guest’s stay.
– Provide courteous and efficient service and if possible, try to comply with each and every guest request.
– Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
– Know guest room security, emergency and fire procedures.
– Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
– Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
– To be fully familiar with Front Office Policies & Procedures, Job Description and the Employee’s handbook.
– Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries

Position Requirements:
– Ability to deal with the public in a professional and courteous manner.
– Ability to handle conflict situations in a professional manner
– Strong interpersonal skills and the ability to work well in teams. Able to create positive and effective working relationships with both guests and team members.
– Excellent communication skills with the passion to serve.
– Good command of English language.
– Able to work 3 Shifts
– Service-oriented and a team player