The Mission Control Crew will be responsible for ensuring operational efficiency and service delivery to all Front Office areas.
Main Responsibilities:
• Provide quality service to the guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
• Ensuring guests requests are being followed up promptly and efficiently throughout their stay and following up with traces
• Perform check-in, check-out and room change procedures, and ensure all data are entered completely into the Hotel systems
• Maintain cashier float and ensure accurate daily report of all monies received
• Perform audit balances and prepare all work for audit in an orderly fashion
• Conduct shift briefings to communicate hotel activities and operational requirements.
• Assist Ground Control in providing information pertaining to places of interests and important tourist information.
• Solicit and communicate guest feedback for continuous improvement.
• Extend professionalism and courtesy to fellow crew members and customers at all times.
• Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
• Perform tasks as assigned by the Manager- Mission Control, or General Manager.
What is this person like?
• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Minimum of one year of Hotel operations experience in a customer-facing role
• Computer literate and open to new technology.
• Ability to read and speak English fluently.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.
• Singaporean only.