About the Business
Global Land Supply (GLS) is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.
Job Purpose
The Helio Support – Customer Service Helpdesk provides an effective helpdesk by supporting our selling partners, suppliers, and Flight Centre internal businesses by phone, email, queue and chat.
The position includes a 24/7 rotating roster inclusive of public holidays and reports to the Support Team Leader.
This position may be based in Brisbane or Sydney.
Skills and Experience
Minimum two years’ experience in a high volume, customer service-based call centre environment
Travel or hotel industry experience with exposure to travel systems (e.g. Helio, TravelBox, HotelHub, Calypso), to have an understanding of the complexities of global booking systems, is desirable
Microsoft Office suite with strong Excel skills
Excellent communication skills, both written, verbal and via chat services
Strong problem-solving ability
Effective decision maker to provide solutions to our customers within a timely manner
High attention to detail and level of accuracy
Benefits include:
Generous remuneration structure
Travel discounts, in-house financial and health services, access to internal 24/7 gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
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