The Cabin Crew Supervisor is responsible for all duties of the housekeeping operation and cleanliness / hygiene levels in all areas of the hotel.
Main Responsibilities:
• Trains housekeeping staff; conducts performance evaluations and provides feedback for employees.
• Implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services.
• Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Schedules staff’s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff’s adherence to schedules and duties.
• Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads.
• Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
• Investigates complaints regarding housekeeping services and takes corrective actions.
• Monitors the department’s annual budget; monitors and reports variances against plan; keeps track of related expenses.
• Maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
• Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
• Ensures hotel is in compliance with all government laws.
What is this person like?
• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Works well independently and as part of a team. Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.
Knowledge, experience, skills required:
• Minimum three years housekeeping experience in a hotel environment with at least one year in the housekeeping department as a Housekeeping Supervisor.
• Experienced in managing an organized labor work force
• Experience in handling and managing outsourced contract staff including negotiating with third party housekeeping/cleaning vendors.
• Strong communication, decision-making, organization and leadership skills.
• Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic.
• Impeccable follow through with high level of personal integrity
• Ability to manage budgets and control costs in relation to revenue.
• Knowledgeable of department P&L revenues, labor, and expenses.
• Excellent written and verbal communication skills.
• Strong decision-making, organization and leadership skills.
• Sensibility to customers and able to speak with guests face to face.
• Understanding of IT issues in relation to Housekeeping.
• Attention to detail: working carefully within the minimum time.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.