FCTG Americas
Leisure Product Support Coordinator & Migration Specialist
Job Title:
Leisure Product Support Coordinator & Migration Specialist
Reports To:
US Director of Transformation Change + Americas Leisure Product Support Leader (ALPS)
Job Purpose:
The Leisure Product Support Coordinator & Migration Specialist is a temporary role within our Americas Leisure Structure based in the USA (remote). This coordinator is responsible to facilitate the migration of our Liberty Travel legacy bookings from Calypso & Reddox to Helio as well as provide ongoing support on these bookings to our Independent Contractors until the booking departs.
Accountabilities
Accountabilities
Weighting
Objectives
Performance Measures
Liberty Travel Legacy Model Support
70%
Communicate with Independent Contractors via email, chat and phone
Support our independent contractors with their legacy bookings through to departure, including air, hotels, cruises, tours, etc.
Update financial transactions for these bookings
Assist with the cleanup of the legacy OMNIS databases
Perform Month end close out procedures
# of bookings completed
# of emails answered
Accuracy of transactions completed
General Leisure Product Support
30%
Field queries from our Leisure Consultants and Independent Contractors regarding our leisure product portfolio and assist with timely resolutions.
Agent feedback on our business tool kit
Skills & Capabilities
Description
Travel Booking Management
Manage PNRs in a GDS system
Manage Hotel & Cruise Reservations
Process customer payments
Finalize travel documents
Operates with Integrity and Communicates with Influence
Ability to communicate effectively with all audiences
Fosters and maintains relationships within the team and across the business
Ability to network and develop productive relationships with coworkers and other support businesses
Ability to manage change through effective communication
Problem Solving & Analytical Skills
Ability to troubleshoot and keep a solutions based focus
Demonstrate effective conflict resolution skills to ensure a positive outcome for all involved
Strong problem-solving skills with the ability to think outside of the box
Time Management & Accuracy
Highly organized approach to work and strong attention to detail
Ability to work on multiple tasks at the same time, completing within required time frame and to a quality standard
Demonstrate effective time management skills to meet deadlines
Professionalism, Passion & Pride
Represents FCTG with a high level of service & professionalism
Demonstrated passion and energy for the values and systems that are integral to Flight Centre’s success
Flexibility and adaptability
Qualifications & Prior Experience
Qualifications & Prior Experience
Essential/Preferred
2+ years in an FCTG role
Essential
Minimum 1 year of experience selling or supporting travel, including Sabre GDS experience
Essential
Omnis/Client system experience
Preferred
Highly motivated, driven by service
Essential
What WE can offer YOU!
6-month, temporary position
Discounted travel benefits
Eligibility to enroll in benefits the first of the month following one full calendar month of service. Benefits include vision, medical, and dental
FCTG USA is an affirmative action – equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!