The Role
The role of the Product Analyst, Finance Operations is to provide expert analysis and advice to the assigned product portfolio for Australia and New Zealand region across all corporate brands. Reporting into the assigned portfolio’s Senior Product Manager, the successful candidate will be part of a highly skilled and motivated team of product managers, product analysts and UX designers.
The key purpose of this role is to provide analysis, advice, recommendations in the finance operations product stream, in alignment with the corporate brands and finance division. The successful candidate must become a local subject matter expert in corporate finance and the finance operation and must provide expert product analysis for their assigned product portfolio. The role will support the product managers with all aspects of the product lifecycle enabling the products under their direction to meet the needs of customers and end-users and achieve financial and non-financial targets.
The successful person will drive product optimisation and be passionate about ensuring the products are designed, sold, and deployed correctly, thus reducing the cost to serve, creating new sources of revenue, and compelling the customer by continuously improving customer engagement and experience. The successful applicants decisions and actions will also be guided by continuous analysis of the external market and/or user research and feedback, expert opinions, and actual usage patterns to determine current and future needs and potential opportunities.
The chosen individual will be competent in working solo and collaboratively to achieve the desired deployment rate. Impressive communication skills and a positive attitude towards the products are essential to influence others to achieve product optimisation.
Key Responsibilities
Undertake analysis activities as required within the assigned product portfolio
Through analysis and workflow assessments, provide advice and recommendations to the product managers
Undertake in-depth data analysis, technical assessment and support solution and design activities
Complete user engagement and assessment activities to determine improvements and product enhancement recommendations
Undertake impact assessments and analysis as required
Work with UF to identify areas of improvement through automation
Evolve Business Vision by working closely with stakeholders to understand their needs for both existing and potential technology products
Deliver Technology Product Roadmaps in line with the business vision that clearly describes near term, intermediate-term, and long-term visions
Manage functional dependencies between products using common platforms and the need for integrated solutions.
Develop clear messaging and positioning of the products to both the internal and external stakeholders
Deliver deployment & adoption measurement and reporting
Work with stakeholders to develop training & support material to drive adoption
Customer Sales Support as required
Experience and Qualifications
Product Management Experience – desirable
Demonstrated experience of deployment and optimisation of technology products – essential
A solid understanding of the corporate travel market & available products – essential
Ability to communicate with business stakeholders and/or customers the product’s features & benefits – essential
Technical pre-sales experience – desirable
Operational Understanding of the Business – desirable
Benefits on offer
Fun and flexible work environment
Ongoing training and professional development
Global career opportunities in a network of brands and businesses
Travel discounts, employee share scheme & in-house financial and health services
Proud Corporate Social Responsibility platform through the Flight Centre Foundation
About the group
The FCTG Corporate Travel group comprises a diverse range of Corporate Travel brands including FCM Travel Solutions, Stage & Screen Travel, and our meetings & events business, Corporate Traveller. We focus on growing and transforming our business to meet changing customer needs and we’re driven by a culture that puts our customers and team first.
As an inclusive, team-first company, our people are at the core of everything we do
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing
We work hard to create an inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and for each other.
