Job Description

 
Product Owner – Customer & Service Optimisation…
 
 
 

The role of the Product Owner is to manage the assigned product delivery team within the assigned portfolio for the Australia and New Zealand region across all corporate brands.  The purpose of the Product Owner is to ensure the smooth delivery and deployment of product features and enhancements that are high quality and meet the customer’s needs.  We are looking for an experienced Product Owner to join our dynamic and fast-paced environment and work collaboratively with the Regional Product Manager to help deliver the roadmap and implement strategies to design, build and manage initiatives that align with the product and company’s vision and strategy.  The Product Owner lives and breathes the product and is responsible for working closely with the engineering team to maximise the value and delivery of multiple initiatives.  
 
 
Key Responsibilities…
 
 
Be an expert in your domain, live and breathe the product, advocating the customer’s voice and needs
Actively participate in the product discovery and design activities which help shape delivery 
Create and maintain a delivery roadmap that aligns with and supports the strategic roadmap
Contributes to the broader strategic vision and roadmap
Manages the product backlog, including prioritisation and defect management
Gather and document business and technical requirements
Constructs and prioritises delivery processes to ensure that the development team knows what to work on next
Work collaboratively with the product manager and product team to identify a minimum viable product or solutions that meet customer needs
Key role in agile software development, including estimations, scrum team leadership and planning, user story acceptance and release activities
Communicates the customer or business needs to the engineering team
Support the implementation and deployment of initiatives with cross-functional teams
Ensure a quality product by working closely with team members throughout delivery

Experience and Qualifications…
 
 
Product Management or Ownership Experience – desirable  
Demonstrated experience in deployment and optimisation of technology products – essential 
A solid understanding of the corporate travel market & available products – essential 
Ability to communicate with business stakeholders and/or customers the product’s features & benefits – essential 
Operational Understanding of the Business – desirable 
 
 
Benefits include…
 
 
Generous remuneration structure 
Travel discounts, in-house financial and health services, option to access to internal 24/7 gym 
Global career opportunities in a network of brands and businesses 
Ongoing training and development 
Regular awards nights, conferences, social events, and the opportunity to attend global awards internationally (Las Vegas in 2019) 
 
 
About the group…
 
 
The FCTG Corporate Travel group comprises a diverse range of Corporate Travel brands including FCM Travel Solutions, Stage & Screen Travel, and our meetings & events business, Corporate Traveller.   We focus on growing and transforming our business to meet changing customer needs and we’re driven by a culture that puts our customers and team first.
As an inclusive, team-first company, our people are at the core of everything we do
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing
We work hard to create an inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and for each other.