About the Opportunity:
We are seeking an Airport Concierge to join our global family. The Airport Concierge is the first person our customer sees and plays an instrumental role in creating a positive customer experience. The airport concierge must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner.
They must also ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to our operations team.
Key responsibilities
Ensure an amazing Meet and Greet experience at airports through punctuality, personalized service, and professional appearance in Discova-branded materials.
Complete arrival and departure customer reports and submit them to Operations daily.
Ensure Welcome Information is provided to customers, and that contact info is retrieved from any customers without an IDS Host.
Organizes all banners for private and concierge services throughout the day
Ensures that services with specific amenities are identified and that the amenities are ready for the passenger’s arrival time (including specific food and beverage, car seats, disabled services, etc.)
Keeps track of Actual Flight arrival and departure times.
Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements.
A full job description, including further key responsibilities, will be shared with interested applicants.
Essential Qualifications and Experience
Fluent in national local language and English
Experience working in in-destination airport logistics is an advantage
Skills and Attributes
Excellent communication skills
Sales-oriented with a strong customer care focus
Close high attention to detail
Excellent problem-solver
Willing to travel on business when required.
Personally, aligned with Discova’s company purpose and values.
Proficient with Microsoft Office applications and Discova’s systems would be an advantage
About Us:
The Discova brand is the newest addition to the Flight Centre Travel Group. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years of experience in delivering inspiring and innovative travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!