Job Description

 
 
About UsThe Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
 
About the Opportunity
You play a fundamental role in successfully running all Discova tours. As part of the Touring Team, Reservation and Operations Executive is responsible for ensuring that all field staff and partners directly involved within a booking execute the operational standards and requirements that will drive customer satisfaction. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, you will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements of the ways we operate our products. You have an ardent desire for structure, exceptional organisational skills and love working according to procedures and schedules.
 
Your main responsibilities are:  
Schedule guides for assigned account
Work closely with Reservations team to ensure all transfers and tour logistic details are fulfilled according to company SOP’s
Ensure 3rd party services are booked and confirmed, either via bulk messaging or email. Once confirmed service status must be updated in Tourplan to ensure consistency and a smooth customer experience
Responsive to any change in logistics and give constant updates to related parties (guides, drivers, suppliers, airport concierge, etc.)
Ensure 24/7 support on the ground for client complaints and incidents, in close corporation with Reservations team
 
About you
The Essentials:
Previous experience in tourism or DMC an advantage
Degree in tourism and/or hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken English
 
The Attributes:
Well-developed problem-solving skills
Customer centric with commitment to high standards of service delivery
High attention to detail and strong time/priority management skills
Able to work independently or in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings
Ability to work with uncertainties/changing priorities and remain calm under pressure
Willing to travel on business when required
Personally aligned with Discova’s company purpose and values
Proficient with Microsoft Office applications
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!