General Information
Job title:
Corporate Traveller Travel Manager
Purpose:
To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.
Primary duties and responsibilities (KRAs)
1. Customer experience:
Drive a customer service mentality by delivering on the brand CVP’s
You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
Ensure enquiries are actioned as per agreed SLA.
Quarterly client reviews and visits
Consult with client and identify additional opportunities (iCRM)
2. Systems and processes:
Adhere to One Best Way finance process and procedures
Manage client payment including invoicing and statements
Assist your colleagues with their portfolios where necessary
Attend all conferences and team meetings.
3. Sales Ability :
Follow the one best way sales process
Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
Sales orientated and can work towards targets, commission and incentives
Achieve monthly targets
Sales ability, drive brand initiatives for greater customer engagement & retention
Hierarchy:
Assistant Team Leader, Team Leader, Area Leader, GM
Key communication and relationships:
Internal:
Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager
External:
Customers; Suppliers
Job Requirements
Education and qualification:
Minimum requirements
Added advantage
Matric
Relevant Tertiary qualification, e.g. Travel qualification
Experience:
Minimum 3 – 5 years working in the travel industry
Senior consultant – preferable
Amadeus – Preferable
Other:
Location:
As per business needs
Travelling:
Domestic and International as per business needs
Office hours:
As per business needs
Additional:
Own transport essential
Functional / job-related
Competency
Proficiency required
Basic
Intermediate
Advanced
Work Independently
1
2
3
Customer centric
1
2
3
Work in a changing environment
1
2
3
Embrace company philosophies, values & change
1
2
3
Microsoft Office – Latest version
1
2
3
GDS Experience
1
2
3
Mid back office system experience
1
2
3