Job Description

General Information

Job title:

Sales Lead Qualifier

Purpose:

The Sales Lead Qualifier is responsible for accelerating new business by generating leads from e-customers (online enquiry) for the retail teams to convert.

Duties and responsibilities (KRAs)

Generate Leads:
Qualify e-customers (online enquiry) leads from Closer/Customer 1 (FC internal systems)
Deal with high volumes of outbound calling
Manage referrals systematically to Retail Teams
Manage any queries accordingly and adhere to One Best Way process
Assist in tracking any enquiries taken
 

 

Adhere to FCB culture and expectations:
 
Maintain positive disposition for customers
Ensure all One Best Way processes are followed, i.e. Closer, Sales Process, KPIs
Participate in weekly sales meetings with feedback on results and trends
Participate in monthly 101s and performance reviews;
 

Hierarchy:

Sales Centre Leader

Key communication and relationships:

Internal:
Retail Team Leaders; Operational Leaders; Travel Experts; Operations, Support Teams and General Manager
External:
Customers

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

Matric

Relevant Tertiary qualification, e.g. business
Travel qualification

Experience:

 
2 year+ experience outbound sales calling experience advantageous
2 years+ customer service experience
Excellent communication skills via phone and written correspondence area is a must.
Ability to hold engaging conversations over the phone and a high quality of email etiquette is a must;
Ability to identify and understand customer requirements is a must;
Ability to work with high volume is a must;
 

Other:

Location:

Johannesburg (Blackheath)

Travelling:

As per business needs

Office hours :

08:00 – 17:00

Additional:

Own transport essential

 

Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Microsoft Office – latest version

1

2

3

CRM tool

1

2

3

Outbound Sales ( cold calling)

1

2

3

Lead Sourcing

1

2

3

Lead Management

1

2

3

 

Other / soft skills

Competency

Proficiency required

Basic

Intermediate

Advanced

Confident

1

2

3

Time Management skills

1

2

3

Disciplined to follow through

1

2

3

Self-driven

1

2

3

Self-Managed

1

2

3

Flexible / Adaptable

1

2

3

Ambitious

1

2

3

Interpersonal skills

1

2

3

Passionate

1

2

3

Persistence / Resilience

1

2

3