Tailormade Support
Discova…
is on the lookout for a knowledgeable and driven Tailormade Support individual to join our global, diverse team! Based in Bali, Hanoi or Saigon.
About the Opportunity
As a member of the Discova Tailormade Support team, you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova’s product offerings and destinations. You will be customer obsessed and deliver a consistent high service both during and post-sale. You will be a key part in supporting our Tailormade Experts and achieving our business goals. You will have an eye for detail, and go above and beyond to deliver a high level of customer service to our partners so that they return to us time and time again.
Your main responsibilities are:
Review new enquiries and respond as necessary to qualify and get more information if necessary
Assign new enquiries to team members based on staff destination knowledge
Assist with amendments to existing bookings, i.e. change of hotel, transfer time or experiences as necessary post-sale
Working with reservations to make sure all elements of the booking are confirmed, and confirmations are issued within company guidelines
Assist with quoting on simple enquiry, standalone transfers, tours, or 2-3 day itineraries
Stay informed of industry trends, customer habits and interests, destination and supplier news, and other topics that will help confirm sales
About you
The Essentials:
Minimum 1-year experience in the tourism industry or inbound tourism is desirable
Fluent in both written and spoken English is required and other European languages would be an advantage
Advanced computer skills and the ability to confidently learn new computer systems
The Attributes:
Outstanding customer service skills
Excellent organisational skills with the ability to be flexible
Excellent communicator – comfortable communicating by phone, video calls, email, and chat/messenger
High attention to detail and strong time/priority management skills
Able to work both independently and in a team environment
Solution-focused and great at problem solving
Able to adapt to uncertainties and changes and remain calm under pressure
Willing to travel on business when required
Personally aligned with Discova’s company purpose and values
Proficiency with Microsoft Office applications and Discova’s systems would be an advantage
About UsThe Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.Get in touch now and Discova a world of possibilities!