Job Description

At Flight Centre Travel Group our purpose is to ‘open up the world for those who want to see’. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 
As our Vendor Manager you will have responsibility to work to improve the relationship between supply and demand with key suppliers.   You’ll work to ensure that the vendors have a clear understanding of the business requirements and expectations, also working with key stakeholders from the business to ensure that the business has a clear understanding of what the vendors are offering.
If you’d like to be responsible for the day to day operational control of the service delivery, and for ensuring that the services are delivered in accordance with the overarching Master Services Agreement, and all underlying Statements of Work, please apply!
 
Day to day you’ll be:
 
Day to day interaction with Vendor’s onsite leaders, Account Manager and Service Delivery Manager
Oversight and awareness of new initiative requests from with FCTG/Enterprise Technology Services (ETS), to ensure they follow the appropriate engagement process, and that work can only commence once appropriately authorised
Decision making/arbitration and point of escalation for ETS and the Vendor’s Management Team
Validation and acceptance of Monthly/Quarterly vendor reporting
Establish and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards and dashboards
Holding the Vendor accountable for Service Delivery in accordance with agreed SLA’s and KPI’s
Management of financial commitments made with the vendor.  Ensuring invoices are consistent with executed Statements of Work / Work Orders.  Approve for action by Accounts
Periodic modification of SLA’s/KPI’s and other aspects of the service, as agreed mutually, in order to improve the Vendor’s Service Delivery
Business Engagement as necessary to support Product requirements. Influencing the business when prioritisation within or across IT categories is required
Escalating, where necessary, those issue/risks that require intervention
 
Desired skills and experience:
 
Degree level qualification in business and or Information Technology
Experience in sales and a very high level of customer service
Mastery of effective communication written and oral 
 
Let’s skip to the good part:
 
Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
Travel discounts and deals bookable through our internal team of travel agents
Discounted financial services
Ongoing training and professional development
Chance to attend Global conferences (Bali 2023)
Paid Parental Leave  
Corporate Health Discounts – access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability – Yep, our hearts are big, mushy and green.  

Who we are:  

Proud to be part of the Flight Centre family – We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way