Summary of Primary Job Responsibilities:
• Focuses on maintaining, entering and managing associate information and schedule requests within the site, each campaign and Blue Pumpkin.
• Responsible for answering associate scheduling questions and interacting with the account scheduler.
• Additional responsibilities include, but are not limited to: entering new hires and processing terminations within Blue Pumpkin, approving shift swaps within the center, processing PTO requests within Blue Pumpkin prior to final schedule runs, updating associate schedule rankings internally/externally to Blue Pumpkin, updating associate proficiencies/availability profiles, maintaining associate mapping tables and ensuring that associates are assigned to the correct campaigns.
Typical Qualifications:
• Education: Two-year college degree or equivalent combination of education and experience.
• Experience Target: One year or more of experience in scheduling. Blue Pumpkin experience preferred (in call center environment).
• Skills: Strong application usage and problem-solving skills. Strong attention to detail. Good communication skills. Ability to use a computer, including proficiency using Microsoft Word and Excel.
• Knowledge/Abilities: Proven experience communicating with peers and associates. Ability to evaluate requirements and make sound recommendations.