AI-based travel app, ixigo has announced a full refund for all flight bookings to China, France, Germany, Hong Kong, Iran, Italy, Spain, Singapore, South Korea and Japan. The policy is applicable on both one-way and return bookings for travel dates up to 31 March 2020.
In lieu of the Covid-19, several airlines have temporarily suspended/cancelled operations to certain parts of South-East Asia and Europe. With public health officials in many countries advising caution against traveling, the company has seen a spike in travellers changing their immediate travel plans.
Aloke Bajpai, co-founder and CEO of ixigo said: “The health and safety of our customers is always our top priority. In context of this global emergency, we have rolled out a policy to help travellers who wish to cancel or postpone their trips in a hassle-free way. We are providing a no-questions asked full refund on the countries most impacted by COVID-19, irrespective of the airline’s own policy in this regard. We will continue monitoring the situation and extend the waiver, if the need arises.”