Branch Manager

Contract: Permanent, full time

Opening hours: Mon to Fri 9am to 5.30pm, Sat 9am to 5pm (minimum one Sat off per calendar month, when working a Saturday you have a day off during that week), closed on Sundays

Salary: Competitive + excellent incentive, commission and bonus schemes

ABOUT US

The tour operation side of the business offering a wide range of holiday destinations, which include the Channel Islands, Far East, Middle East, Southern Africa, Indian Ocean, USA, Canada, Australia and New Zealand. We are well known within the travel industry as the market leader for Channel Islands holidays and also as a long-haul specialist with a team possessing extensive experience in creating long haul, tailor-made multi-centre holidays. Our wide range of inspiring brochures can be found in most Travel Agencies across the UK and our knowledgeable staff are always on the end of a phone line to offer invaluable holiday advice and personal recommendations.

This tour operator is Eastern England’s leading independent travel agency with 24 branches across the East and South East of England, 12 of which are located in the Cambridgeshire area. Our Travel Consultants pride themselves on their excellent travel knowledge, high levels of customer service and the personal touch that keeps our many loyal customers coming back to us again and again.

ABOUT THE JOB

Reporting into the Retail Director, the role of Branch Manager involves leading, motivating and developing their team to deliver excellent customer service and maxismise sales, ancillary bookings and profitability. Along with the day to day running of the store, a large part of the role focuses on developing local business development activity with the help of a dedicated marketing team at head office.

ABOUT YOU

We are looking for an experienced Travel Agency Branch Manager with a minimum of two years’ experience, a love of face to face selling, a real passion for travel and the ability to get your whole team working together to achieve your monthly targets.

Key skills required are:

· A proven track record in achieving targets and delivering results
· An ability to motivate your teams and drive performance
· A track record of delivering outstanding customer service
· Excellent leadership and strong organisational skills
· A consistent approach to managing performance
· Strong coaching and staff development skills
· The drive to progress yourself individually as well as the business
· An ability to build strong relationships and communicate effectively at all levels both internally and externally
· Be proactive, have a positive attitude and bring lots of enthusiasm

• Extensive personal travel experience is an advantage

ABOUT STAFF BENEFITS

• Excellent staff travel rates
• Friendly working environment
• Numerous social events
• Pension scheme
• Overseas educational travel opportunities
• Friends and family holiday discounts

Don’t keep a good thing to yourself
We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk