Customer Service Manager – Remote Working: This well establish Cruise Travel Company are currently recruiting for an experienced Customer Relations Manager, based working from home.
Customer Service Manager – Responsibilities: – Investigating and solving customer problems, which may be long standing or complex that have been escalated by customer service assistants. – Handling customer complaints or any major incidents, such as a security issue or a passenger being taken ill. – Discussing with the accounts team refunds or compensations due to passengers – Analysing statistics or other data to determine the level of customer service your organisation is providing – Writing reports analysing the customer service that’s provided – Improving customer service procedures, policies and standards and meeting with other manager to discuss possible options – Involved with staff recruitment and appraisals – Training staff to deliver high standard of customer service – Leading or supervising a team of customer service staff
Customer Service Manager – Skills Required: – Previous experience as a Customer Service / Relations Manager or as a Team Leader or Senior Customer Service Advisor within the travel industry. – Excellent communication skills to allow you to inform, help and advise passengers clearly. – Previous experience within a Cruise travel company – Motivational skills and an ability to supervise and lead a team of customer service assistants – Creative thinking, to be able to come up with new ideas to improve customer service standards
Additional Information: – Paying £26K – £28K – Working from home – Hours 9am – 6pm Mon – Fri – 22 days holiday plus bank holidays
To apply for this Customer Service Manager please either apply online, email your c.v to email@example.com or call Amy on 02073971284 quoting Ref: AM55491
Don’t keep a good thing to yourself We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk
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