Director of Sales (Bangkok Based)
W KOH SAMUI • Salary available upon requestIndustry : | Hospitality |
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Sector : | Hotels and Accommodation |
Department : | Sales |
Employment Type : | Full-Time |
Work Sponsorship : | Local contract only |
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Experience : | 1 to 3 Years |
Vacancies : | 1 |
Job Status : | Expired |
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
- 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
- Works with sales leaders from properties within region to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Develops, implements and sustains aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members for properties within region.
- Monitors all day to day activities of direct reports.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports the company’s customer service standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
About The Company
Overview
W KOH SAMUI LUXURY RESORT OFFERS ALL 74 PRIVATE POOL VILLAS.
Tranquil by day. Electric by night. Situated on a 30-square-mile tropical Thai island in the middle of the Gulf of Thailand, overlooking stunning beaches and lush forests, W Koh Samui awakens as the sun goes down, igniting the unexpected. Life done right. Start the day with a workout at FIT or dip at WET before unwinding with a local therapy at AWAY Spa. Then, light up the evening in Koh Samui with signature cocktails at WOOBAR® and dinner at our on-site restaurants Namu and The Kitchen Table. Take it easy in Thailand. Surrounded by verdant foliage, each of our 74 luxury villas boasts a private outdoor pool and infinite island views. Inside, premiere technology meets signature W pillow top beds, Bliss Spa amenities and Whatever/Whenever service. We invite you to relax at our luxury resort in Koh Samui, Thailand
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