GUEST SERVICE MANAGER

Novotel Bangkok Silom Road Hotel • Salary available upon request

Work location: 320 Silom Road Bangrak BANGKOK THAILAND

Industry :	Hospitality
Sector :	Hotels and Accommodation
Department :	Operations
Employment Type :	Full-Time

Work Sponsorship :	Local contract only
Experience :	3 to 5 Years
Vacancies :	1
Job Status :	Expired

Job Description

– Minimum of 3 years experience in a similar role
– Friendly and outgoing personality
– Strong problem-solving skills
– Can-do attitude
– Proficient in OPERA

Welfare & Benefits
2 Day off/ Week
Service Charge
Provident Fund
Uniform
Meals at Staff Canteen
Group Insurance with OPD
Social Security Fund
Public Holidays / Vacation

Excel
Power Point
Word
MULTIMICRO
Opéra

KEY TASKS

• Reporting directly to the Front Office Manager, the Assistant Manager is responsible for assisting Senior Management in the overall day to day operations of Novotel Silom
• During their duty the duty manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Operator, Business Center.
• Guest Service Manager will extend his responsibility to the entire Front Office Operations in the absence of the Front Office Manager and (Senior) Assistant Front Office Manager. Guest Service Manager will act as Assistant Front Office Manager during the absence of the (Senior) Assistant FOM. He/she will replace the Crew & Group coordinator during her/his absence.
• To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all FO Standards and Procedures on line with the hotel Policies.
• To ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
• Responsible to ensure that all Financial and Audit Procedures are respected.
• To ensure that the close day is done correctly and that the number of “No Show”, “Rooms Occupied”, Complimentaries and “House Use” are accurate.
• Guest Service Manager will ensure that the immigration registration is done fully as per procedures established.
• To keep full records of incoming and outgoing items in the duty manager Safe & to ensure proper follow up.

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About The Company

Novotel Bangkok Silom Road Hotel

320 Silom Road Bangrak BANGKOK THAILAND

Hospitality

Hotels and Accommodation

Overview

Novotel Bangkok Silom Road Hotel

Hotel that makes every moment matter

Welcome to Bangkok, a city filled with excitement to explore night and day. Please feel free to contact our team anywhere, anytime to make you feel like home. Your smile is our pride.

Mr Jean-Pascal BERNET, Hotel Manager
Central to everything in Bangkok, Novotel Bangkok Silom Road is located near two BTS sky train stations – Surasak and Taksin station, a convenient location for both business and leisure travelers. Within walking distance to Jewelry Trade Center and Satho rn Pier. The hotel boasts 4-star comfort and practical facilities including gym with sauna and a pool. Stay connected with free WIFI service, enjoy delicious breakfast at The SQUARE restaurant or unwind with evening drinks at Stone Bar.

A perfect choice to stay in Silom for business or leisure. Novotel Bankgok Silom Road is within easy walking distance to BTS sky train station 'Surasak' and 'Taksin' stations. Only 4 stops to Siam Square and Siam Paragon. The hotel is also close by Jewelry Trade Center, Patpong Night Market, Sri Mahamariamman Temple and Silom Village. Sathorn Pier, a hub of river boat network is only short walk from the hotel making it easy for Bangkok's old town sightseeing.

Benefits & Perks: