Leisure Operations Manager – Tour Operator – Kent – Competitive salary

This well known longhaul Tour Operator are recruiting for a Leisure Operations Manager to join their friendly team in Kent. You will be overseeing the day-to-day running of the department in both their Tunbridge Wells and Maidstone offices to drive sales and uphold excellent customer service across the team. In addition to managing a dynamic team of Sales and After Sales Consultants, a hands-on approach will be required as an active member of the Sales team, using specialist knowledge of tailor-made travel itineraries to sell and meet targets.

Leisure Operations Manager – Key Accountabilities:

• Proactively manage, develop and support the Sales and After Sales teams.
• Full responsibility for day to day team management
• Responsible for daily allocation of enquiries and pipeline monitoring
• Coordination and delivery of all training and be responsible for the knowledge and role growth of Sales and After Sales teams.
• Identify skills/knowledge gaps
• Measure and communicate individual sales performance and regularly review with Head of Department
• Motivate and encourage the team to perform consistently and reach targets set
• Streamline workflows across the Sales and Admin departments, working with our Technology department to ensure our systems drive sales and reduce duplication
• Proofread quotes, add value and uphold their brand guidelines
• Manage customer service queries, recognition and complaints proactively
• Carry out regular reporting and analysis of data to provide to Head of Department
• Manage and take part in an out of hours call rota (usually one week per month)
• Occasional weekend/evening work may be required on a fair rota basis

Leisure Operations Manager – Skills & Experience

• Proven sales track record and commercially driven
• Expertise in tailor-made travel
• Strong destination knowledge
• Excellent organisational skills
• Performance and target driven
• Ability to problem solve and multi-task
• A minimum of 5 years’ experience in the travel industry
• High standard of spelling and grammar, confident in proofreading
• Experience managing a team of Sales and After Sales consultants
• GDS experience

Leisure Operations Manager – package

• A competitive salary based on skills and experience
• Opportunities for career growth and personal development
• 10-minute walk from mainline station (50 minutes from London mainlines)
• Free use of onsite staff gym with personal training sessions and yoga free of charge
• Wellbeing days throughout the year
• Free fruit and healthy snacks
• Social events throughout the year
• Informal dress code
• Staff relaxation area with TV, games, a pool table & ping pong
• Staff discount on worldwide holidays
• Staff rewards and discount schemes
• 22 days holiday per year, plus public holidays – increasing to 27 days with length of service
• Company Reward Scheme for milestone Anniversaries with the company

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk