Our client is a dynamic, award winning and well-established tour operator that offer various travel types across the globe. Due to success and expansion, they are now seeking an experienced Travel Administration & Customer Service Manager. This exciting position is ideal for a travel professional with either operations, customer service, ticketing, sales support or administration experience within travel at a senior level seeking something a little different.

This forward thinking travel company offers generous benefits and career growth, an exciting and varied job role for the right travel candidate.

Your career begins here, duties entail:

• Manage the daily running of the Administration, Ticketing and Customer Service/Agency Sales Department.
• Monitor the overall performance of the departments.
• Ticketing and reconciliation, schedule changes, fuel surcharges, web booking processing, invoicing, queries, changes to bookings, errata for hotels, ticket dispatch and customer service.
• Ensure that complaints are dealt with in a timely manner and in accordance with ABTA Guidelines.
• Check new agents from ABTA/Consortia listings and advise Sales Managers of any new agents in their area.
• Organising staffing, including shift patterns and the number of staff required to meet demand.
• Reviewing the performance of staff and identifying any training needs.

Essential Requirements:

• Similar experience in the travel industry in a senior role within sales support, operations, administration or customer service.
• Be able to use and understand GDS systems
• Be customer focused Be able to manage and motivate a team
• Be able to communicate effectively

Generous benefits:

• Pension
• Birthday day off
• Discounted travel
• Career development
• And many more perks

Candidates with travel experience, relevant job titles of: Ticketing Manager, Team Leader, Supervisor, Administration Manager, Customer Service Manager, Operations Manager and similar.

Give your travel career a boost and apply today!