TRAVEL AFTER SALES AND OPERATIONS SUPERVISOR
SOUTHWEST LONDON
UP TO £25,000 PLUS BONUS OTE £4,000

THE JOB
A leading activity holiday tour operator in South West London is looking for an after-sales and operations supervisor in this hands-on role, managing a small team of after-sales, operations and administration executives. This is a key role in the business as you’ll work closely with the UK operations manager and oversee the customers pre and post-departure experience ensuring outstanding customer service is maintained at all times. You will be liaising with customers on a daily basis via phone and email, answering queries, actioning any necessary amendments and selling any travel extra’s to enhance their holiday.

THE COMPANY
This is a fantastic opportunity to join a successful, and growing, activity holiday tour operator.

WHAT EXPERIENCE DO I NEED?
*An enthusiastic, flexible and committed approach
*A minimum of 12 months experience in a management/supervisory/leadership role
*A background working in the travel industry is essential
*Personal or professional experience working in an activity holiday environment would be highly advantageous
*Highly customer service focussed
*People management skills including managing, motivating and incentivising staff, both individually and as a team
*Ability to build customer relationships and upsell travel ancillary products
*Experience in identifying staff training needs, including staff development
*Operations and administration experience
*Proficient using Microsoft Office applications, email and diary scheduling

WHAT’S IN IT FOR ME?
In return, you’ll benefit from a competitive salary plus excellent company and travel-related benefits. This is a full-time role working 9 am-5:30 pm Monday to Saturday, 5 days a week. You’ll work 2 Saturdays a month. If you work a Saturday you’ll receive a day off between Monday-Friday.

Simon Hurst-Grover is recruiting this travel after-sales and operations supervisor role in southwest London. Click to apply.

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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa, The Maldives and Estonia.