Hotel technologies company Mirai just launched a new global booking engine designed to transform the customer experience and maximise conversion.
This innovative solution delivers ultra-fast load times, under two seconds even on slow connections, and achieves 56 percent higher conversion rates for multi-room searches.
The engine's design highlights the most relevant information for users, including cancellation policies, final pricing, loyalty program benefits, and currency conversion options.
All this is presented in an elegant and simple design and a clear visual interface that reduces scrolling by 90 percent through intelligently grouped rate cards, so one platform is equal to endless booking engines.
According to Mirai managing partner and CEO for America Pablo Delgado: “The booking experience is one of the most critical moments in the guest journey. It must be fast, clear, and reliable, but also intuitive, personalised, and built to convert. Our new engine not only meets these demands, but it redefines them.”
Delgado added that the new system is the result of years of observation, development, and active listening to Mirai’s hotel partners.
He said: “We’ve created a solution that truly makes a difference: more sales, a better experience, and seamless alignment with each property’s identity.”
An optimised solution
One of the biggest improvements is the way the new system optimises multi-room bookings.
While they represent nine percent of all bookings, they account for 18 percent of total sales.
The new engine introduces a guided navigation system, allowing users to view all selected rooms in a summary cart and easily modify previous choices.
The result: a 56 percent higher conversion rate compared to single-room searches.
Another standout feature is the engine’s ultra-fast architecture, which displays results in less than two seconds,even on low-quality connections such as in airports or rural areas.
This speed avoids the typical conversion loss of up to three percent per additional second of load time, ensuring a smooth, frictionless experience.
Relevant functions
- Automatic removal of redundant rates and rate mixing, enhancing competitiveness against OTAs.
- Calendar with minimum prices shown from the first step to help drive quicker decisions.
- Fully integrated into the hotel’s domain and design with no redirects or subdomains to ensure a seamless experience.
- Support for hotel chains, with searches by brand, destination, or concept.
- Smart filters that never return empty results and an OTA price comparison tool with rate-matching capabilities.
- Visualisation of unavailable rooms to create urgency and improve conversion.
The engine also strengthens sales recovery in cases of unavailability, offering users alternative dates, waitlists, direct contact options, or suggestions from other properties in the group.
These features help recover an additional 0.6 percent of bookings that would otherwise be lost.
In terms of customisation, hotels can tailor everything from the number of results per row to how prices are displayed, including highlighting premium rooms or applying specific promotions.
This visual and functional flexibility makes the engine a perfect fit for each property’s strategy.
