Cleo Doyle
Sydney NSW, Australia
| Full Name: | Cleo Doyle |
|---|---|
| Languages: | English |
| Location: | Sydney NSW, Australia |
About Cleo Doyle
Skilled professional with solid achievements in Account Management, Business Development and Operations. Proven track record in solution and consultative selling, commercial acumen, negotiation skills, contracts consultations and renewals. High achiever with a passion for excellence in customer service. Ability to effectively develop strategic business plans, communicate, influence and deliver relevant solutions while meeting business objectives, and driving premium revenue opportunities. My ability to work under pressure in a demanding environment, communicate professionally, both orally and written across diverse levels of management have been key factors in my career; I believe I possess credibility and integrity which resulted in successful customer acquisition, retention and relationships.
Education
| National Business Development Manager | |
Designa Australia • Sydney, Australia | |
| Jan 2019 - Oct 2019 • 9 months | |
| ➢ Provide Access Control Technology solutions to various prospective customers. ➢ Respond to open tenders for Car Park Access Control systems, and conduct presentations to the tenderer. ➢ Liaise with prospective clients in the layout planning requirements of the carparks. | |
| Senior Business Development Manager | |
Amadeus IT Group • Sydney, Australia | |
| Oct 2011 - Jun 2018 • 6 years 9 months | |
| ➢ Initiate, follow-up and lead all stages of the sales cycle from prospecting through appointments or cold calling to closure of sales deals to meet and exceed sales targets.
➢ Validate prospective customer opportunities, assessing agent needs and the value of the opportunity. ➢ Performing product demonstrations and training as required to ensure delivery against objectives.
➢ Maintain a high level of current knowledge of the product portfolio and the benefits for each targeted custo... mer segment (trends, strategy, competitors, pricing). ➢ Optimizing set objectives achieving and exceeding expected revenue, profitability, and satisfaction levels in my portfolio as set out by Company objectives. ➢ Contribute to strategy development for developing marketing and engagement plans to support continued growth in market-share. Achievements ➢Successfully exceed my acquisition segment and revenue target. ➢Continually built and fostered relationships with both internal and external customers across all levels of management. Read more | |
| Senior Account Manager | |
Sabre Pacific • Sydney, Australia | |
| Mar 2005 - Jun 2011 • 6 years 4 months | |
| ➢ Responsible for solid understanding of account management at all level plus being able
to both implement and target new opportunities.
➢ Retention of business by way of demonstrating strong analytical skills, high level
business acumen and being able to build relationships within top tier customer
management level.
➢ Increasing sales and new business opportunities by way of continually maintaining
present and new business relationships and managing brand awareness.
➢ Network wit... h key decision makers and senior management to maintain customer services standards. ➢ Demonstrate and upsell products with strategic implementation of Account Business Plans for each customer. Achievements ➢Successfully retained and resigned all key strategic accounts in my portfolio. ➢Customer feedback identified service excellence. ➢100% retention record. ➢Continually built and fostered relationships with both internal and external customers across all levels of management. Read more | |
| National Customer Relations Manager | |
TQ3 Travel Solutions • North Sydney, Australia | |
| Jan 2000 - Dec 2003 • 4 years | |
| ➢Responsible for the retention and relationship management between TQ3 customers, preferred suppliers and team members. ➢ Working with the Service Delivery team to manage operational risk and to both facilitate and deliver issue resolutions measured by Key Performance Indicators. Achievements ➢Implemented and established Service Level Agreements with measurable and transparent KPIs. ➢Initiated customer meetings together with Call Plan and Business Plan strategies. | |
| Operations Manager Customer Service | |
Carlson Wagonlit Travel (CWT) • Canberra, ACT, Australia | |
| Jan 1995 - Jan 2000 • 5 years | |
| ➢Responsible for the ongoing management and further development of the Canberra
group of agencies, working mainly with large Government contracts.
➢ Concurrently operated as Account Manager and BDM tendering for new Government
Business.
➢ Managing and maintaining customer supplier relationships.
➢ Leading, motivating and supervising all team members plus overall management of
their performance.
➢ Training and development of fourteen new and existing team members.
Achievements... ➢Successfully implemented 3 new offices, developing cost centre budget forecasts and P&L. ➢Winning over $150 million in government business and account managing all of Canberra portfolio. Read more | |
