About Joe Cusmano

Experienced Airline industry professional. I enjoy working in a dynamic commercial environment, wherewith a team equally passionate like me, thrives on offering outstanding customer experience and results.
Over 29 years of international airline sales experience of which 18 in senior positions in Australia, North Africa and Europe, Middle East and Thailand.

I possess the personality & drive to deliver all aspects of Airline Sales, Account Management, Marketing, Pricing, and Customer Service at all geographic levels e.g. local market, Area, Regional & Network-wide.

I am motivated by the challenge of leading and inspiring teams to success via revenue growth & cost-reduction programs & have solid experience managing long-term, effective, B2B & B2C customer relationships including extensive customer incentive negotiation experience.

I also possess project management experience in delivering organizational restructures. I have built significant recruitment, performance-management & staff development experience & worked successfully in some very challenging markets - maintaining the highest standards of personal integrity & audit compliance. I am comfortable with managing both people & change, driving efficiency & championing cost-control programs.

Specialties
Strategic CoS reduction & revenue growth via organizational restructuring, Commission reduction, Channel Shift & GSA & Trade Account Management. General airline management. Sales Team management & direct, practical experience in many challenging markets. Tactical Pricing, Network Development. Design & delivery of strategic & tactical sales & marketing plans to grow revenue, Share & FF acquisition, Senior-level liaison experience with Governments & Legal Authorities. Extensive experience in Customer Relations and holidays web booking engine implementations and roll out.