Mohammad Anwar
Cairo, Egypt
| Full Name: | Mohammad Anwar |
|---|---|
| Gender: | Male |
| Date of Birth: | 08-Sep-1990 |
| Nationality: | Egyptian |
| Languages: | Arabic,English |
| Location: | Cairo, Egypt |
About Mohammad Anwar
Hi, my name is Mohammad Omar, I’m 29 years old, graduated from the International College for languages and translation ( Major Translation, Linguistics, literature ), Started career path as an Audio Engineer and sales & Customer service, then i have started my Tourism career at Expedia Canada as a Travel consultant, and then at Almosafer ( one of Altayyar Group ) as a senior flights operations ( Tier 2 ) and then Team leader , and now as a Holidays team leader at flyin & Cleartrip.
Education
| Holidays Team Leader | |
Cleartrip • Cairo | |
| Dec 2018 - Present • 5 years 4 months | |
| Assign Customer’s requests “ social media, Emails “ assisting agents
Creating fully customized packages and pre-paid Vacations over the
website and assign them accordingly, Customizing deals and offers to be
published over the web and Emails. Issuing flight tickets on GDS and LCC
Portals for team agents, Planning With the local DMCs accordingly,
Traveling and dealing with the DMCs and hotels directly, Confirming dates
and timings of the activities and tours in each specific destinati... on with the DMCs, Following the post sale procedures in reports, Observing Pending Completed tasks and provide with APR, Reporting agents sent quotations to the ACM and the Operations manager, Assist agents with the final stages of the quotations and costing. Read more | |
| Flights operation Team Leader | |
Almosafer • Cairo | |
| Apr 2017 - Jan 2019 • 1 year 9 months | |
| In charge of team leadership/numbers analysis and team achievements, Consistent coaching sessions accordingly, Tasks assigning, Managing shift and observing service level along the duty, Checking/Sending reports of the MTD including working hours, VOC, QA and average of resolution for the tickets and chats, Fraud bookings/Complains analysis and validation reason, Agent losses tracking, Agents activities tracking (Chats, Emails, Outbound Calls). | |
| Senior Technical support | |
Distributel (Acanac) • Cairo | |
| Sep 2016 - Apr 2017 • 6 months | |
| Analyzing technical issues , Technical troubleshootings through the phone , Resolving the internet connections , checking the right synchronization for the internet speed , Handling the customer’s support regarding any technical issue | |
| Travel Consultant - Senior | |
Expedia • Cairo | |
| Jan 2016 - Sep 2016 • 8 months | |
| Handling Customer needs , Hotel Reservations ,Ticketing , Creating Vacation Packages , handling general Inquiries regarding the available flights and room amenities , Car Rentals | |
| Collection Advisor | |
Etisalat UAE • Cairo | |
| Aug 2015 - Jan 2016 • 5 months | |
| English and Arabic departments and was in charge of collecting the amount of the outstanding and the Due Invoices and informing them customers with the all the helpful methods of making their payments and how to ease the process on 'em and make it easy for 'em to avoid any mistakes and keep it on the safe side | |
