vering employee and manager training to improve sales and communication skills. Develop and implement SOPs for sales and operations departments to improve processes and ensure legal requirements. • Created a working environment characterised by mutual respect, taking responsibility, providing excellent service to clients, and giving team members opportunities to improve their skills. For every meeting, an agenda was mandatory to reduce meeting time and become more efficient. Besides regular training, we implemented a Facebook Group to share best practices. • Responsible for setting up the sales department for the US luxury market at Asian Trails. It included putting together an expert team of travel consultants and the product portfolio for the travel programs in Southeast Asian countries, including meeting local suppliers to negotiate contracts. ● Responsible for a USD 750'000 assignment for a family from the USA who enjoyed travelling in style in Vietnam, Cambodia and Thailand. Led the negotiation with clients and suppliers to materialise the order • Responsible for conducting conferences, meetings and incentive trips for multinational companies in Thailand within budget. We organised a basketball game with bulldozers in Phuket for a company that manufactured bulldozers and tractors. A client held the annual meeting on a private island near Phuket that we rented especially for the occasion. It was only possible because we maintained a very intensive network of relationships with the local authorities. ● Significant experience in acquiring new clients. Together with the team, I managed to get the account of Huawei for their Incentive travel from China to Thailand for our Chinese Inbound. • Preparation of monthly sales and operational reports for the owners in compliance with short deadlines.