Q&A with Zyel Abraham, cruise trade executive, Saga.
Zyel has worked at Saga for 16 years dealing with both holidays and cruises in various roles within the call centre including dealing with trade bookings.
She joined the trade team on the exclusive trade overnight stay on the Saga Sapphire in May and has joined the team as a cruise sales executive.
1) What does your role involve?
My role involves liaising with our trade agents helping them really understand and promote Saga Cruising. I will be offering beneficial training, incentives and visits/ trips onboard to get a real feel for our ships. I have had 16 years Saga cruise experience, being newly been appointed the cruise trade executive role.
2) What are the recent updates and plans for the next 12 months?
Our recent update is obviously the amazing news of our two new ships in 2019/2020. With a very luxurious boutique feel this will really bring to life what saga cruising is all about.
3) What type of customer does the cruise line suit, briefly explain the product?
Saga cruising will attract all kinds of customers, especially those who really value small ship, quality cruising that sail from UK ports. We pride ourselves on our exceptional service, passenger to staff ratio, our inclusions and price promise. We include travel insurance, Chauffeur door to door pick-up, all gratuities and much more.
4) How do you work with the travel trade, training, fam trips, incentives, ship visit details etc?
As part of the trade team we all strongly believe there is no better way to be able to sell saga cruising than experiencing it first hand. I will be looking ahead at all of our cruises, turn around dates to get as many agents as possible onboard.
5) Why should agents sell a Saga cruise?
Agents should sell saga cruising because we offer an amazing cruise experience. I am very confident we will exceed all their customers expectations so they will then continue to re book our cruises with them. 80% of customers who book with saga will come back to us.