Search Results forIlya Gutlin
Artificial Intelligence: SITA’s drive to make lost baggage a distant memory
Not content with creating robot baggage handlers at Kansai International Airport and Osaka International Airport, SITA is now promising to end the frustration and expense of lost baggage with some nifty AI tech, according to a new report released today. The paper, SITA’s Intelligent Tracking: A Baggage Management Revolution, notes that more than 4.5 billion bags are handled by industry baggage systems each year but airlines and airports will have to cope with twice that number with passenger numbers set to double over the next 20 years. Already, through improvements to technology and processes, the air transport industry has halved its annual mishandling cost over the past decade from US$4.22bn to US$2.1bn. However, every mishandled bag is one too many and the industry continues to seek ways to reduce the number further. "baggage delivery becomes more secure and enables airports and airlines to deliver tailored baggage services to their passengers" Ilya Gutlin(below), president of SITA Air Travel Solutions, said: “We at SITA believe that harnessing data and AI in a meaningful way will revolutionize how we manage the air transport industry in the next decade. SITA has a unique role to play in realizing the potential of data and baggage management is one area that will benefit. It is an area we are strongly focused on, collaborating across the industry to innovate.” The industry’s immediate focus is on implementing the International Air Transport Association’s Resolution 753. The resolution requires member airlines keep track of each bag and share that tracking information with all involved in delivering those bags back to passengers at their destination. While the resolution will deliver accurate data on the journey undertaken by each and every bag, the industry is already looking beyond the resolution to develop an even more accurate model for baggage operations. Mr Gutlin went on to say, “The bag tracking data that will be generated and collected under Resolution 753 will provide the air transport industry with a rich stream of data. This can be enhanced with AI tools to create greater efficiencies in baggage operations and, ultimately, to improve our experience as passengers.” From an operations point of view, AI will allow airports and airlines to learn what baggage routes cause the most stress on their systems and what factors are most likely to cause them. These systems could also generate insight into the patterns of baggage movements that would enable airlines to deliver bags more effectively. Using AI, intelligent machines will enable baggage to be autonomously managed from the moment a passenger checks in their bag to when it arrives at the destination – all without human intervention. For example, in this vision of the future, autonomous loaders could be used to transport bags between the terminal and aircraft. Baggage data will also allow airlines and airports to provide passengers more relevant information on their baggage as it makes its journey from departure to destination. Already important progress in harnessing the power of AI has been made and the air transport community is learning from the experiences of the supply chain industry which is leading the way in implementing AI-led business models. Ilya Gutlin closed his comments by saying, “The digital transformation around baggage is already happening and the Intelligent Tracking: A Baggage Management Revolution paper discusses how harnessing AI will revolutionize our industry in the next decade. It will take time but AI will unleash the potential to make baggage operations more service orientated. This means baggage delivery becomes more secure and enables airports and airlines to deliver tailored baggage services to their passengers.”
Travellers shrug off concerns to embrace biometrics
Travellers are becoming increasingly familiar and confident using biometric airport technology, a new report has revealed. According to the 2017 SITA Passenger IT Trends Survey by SITA, traveller satisfaction is actually now higher during parts of the journey where self-service technologies are used, including biometric barrier controls. Biometric technology has previously caused privacy concerns among travellers, but it seems that the more passengers use the technology, the more comfortable they become. And the increased speed offered by automated identity checks at passport control and boarding areas is now actually boosting passenger satisfaction. According to the SITA study, 37% of travellers used automated ID control on their last flight. Of these, 55% said they had used biometrics at departure security, 33% for boarding and 12% for international arrivals. And passengers who use biometrics appear to be satisfied with the experience; they rated the experience at an average of 8.4 out of 10 - above the ratings for face-to-face transactions at passport check (8) and boarding (8.2). Looking ahead, 57% of passengers said they would use biometrics for their next trip, which SITA says demonstrates "passenger acceptance" of this technology. "Passengers are increasingly comfortable with the use of technology in their everyday lives, and they are demanding more services as they appreciate the benefits technology can bring to their journey. Airports and airlines can take note that technology solutions can boost passenger satisfaction every step of the way," said Ilya Gutlin, SITA's president of Air Travel Solutions. Other areas if the passenger journey where technology was found to be increasing traveller satisfaction include self-check-in and baggage tagging, real-time baggage collection updates, and mobile airport information and directions.
Baggage boost for passengers as mishandling rate hits all-time low
Just 5.73 bags per thousand passengers were mishandled last year Airlines and airports delivered more bags back to passengers than ever before in 2016, as the rate of baggage mishandling fell to an all-time low. According to the SITA Baggage Report 2017, which was released today, just 5.73 bags per thousand passengers were mishandled last year, down 12.3% from 2015 and the lowest level ever recorded. This comes despite the fact that global air passenger numbers are higher than ever, reaching 3.77 billion in 2016. But improved processes and new technologies have helped reduce the rate of mishandled baggage by 70% since 2007. By far the biggest cause of mishandling was transferring baggage between different aircraft or airlines, accounting for 47% of total incidents. Failure to load baggage onto a flight was the second highest caused (16%), followed by tagging errors (15%). But fortunately for passengers, more than three quarters (77%) of mishandled bags were only delayed. Sixteen percent were damaged and 7% were lost or stolen. But all this could be about to change; a new IATA initiative will require all pieces of checked baggage to be tracked along every stage of their journey by June 2018. Bags will be recorded at four mandatory points: at check-in, aircraft loading, transfer, and delivery back to the passenger. "It is frustrating for passengers and airlines when bags go missing but the days of not knowing where your bag is will soon to be a thing of the past. We are on the brink of a new era in airline baggage management because the world’s airlines are committing to track baggage throughout its journey," said Ilya Gutlin, SITA' president of Air Travel Solutions. "This requires data capture, management and sharing across airlines, airports and ground handlers giving a better view of where each piece of luggage is at every stage." As well as improving service to passengers, the new IATA system is aimed at reducing airline costs. SITA revealed that the global bill for recovering and reuniting passengers with their bags was in excess of US$2bn in 2016.
The latest appointments from SITA, IHG, Six Senses and more
Ilya Gutlin ILYA GUTLIN has been named as the president of SITA's Air Travel Solutions division, leading the delivery of products to the company's airline and airport customers. He previously held the role of president for Asia Pacific, and will continue to be based at the company's Singapore headquarters. SUDEEP JAIN has been appointed as InterContinental Hotels Group's (IHG) vice president of development for Southwest Asia, covering India, Sri Lanka, Nepal and Bangladesh. Jain, who got an MBA from Harvard, has worked with Bain & Company in Asia and the US, and JLL in India. Ateeb Shrestha ATEEB SHRESTHA has become the new general manager of the Six Senses Ninh Van Bay in Vietnam. He brings more than 14 years of experience to the hotel, including GM roles in Bhutan, Mauritius, Oman and the US. He has also worked for Hyatt Regency Danang and the Nam Hai in Hoi An. DAVID GROSSNIKLAUS has been recruited as Belmond's senior director of development for the Middle East, Africa & India, based at the company's new development office in Dubai. A Swiss national, Grossniklaus joins Belmond from Starwood. He has also worked for Deloitte and Swissotel. Philip Wigglesworth PHILIP WIGGLESWORTH has been selected as Destination Asia's new general manager for Thailand. Wigglesworth first joined the Bangkok-based destination management company in 2011 as product & contracting manager and was later promoted to the position of business development director. RENATO DE OLIVERIA has been appointed hotel manager of the Ritz-Carlton Millenia Singapore. A Brazilian national, de Oliveria has 16 years of hospitality experience, 12 of which were spent at five Ritz-Carlton properties across three continents. He moved to Singapore from the Ritz-Carlton San Juan. Alicia Lee ALICIA LEE has been announced as the new director of sales at the Ritz-Carlton Millenia Singapore. The move marks a promotion for Ms Lee, who previously served as the hotel's director of catering. She has previously worked at the Mandarin Oriental Singapore and Conrad Centennial Singapore.
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