Search Results forInternet of Things
HVS’s Florian Kittler emphasises the need for eco-friendly practices and personalised experiences
HVS Executive Search Europe and Asia Pacific managing director Florian Kittler shares his valuable insights with us regarding the growing need for personalised experiences and sustainability in hospitality operations. The travel and hospitality industry is constantly evolving thanks to shifting customer demands and global challenges. With a renewed focus on sustainability, personalisation, and technological innovation, travel companies work to redefine how they connect with travellers. Read through our exclusive interview with Florian Kittler: Given your extensive experience, what are some key trends you have observed in the travel industry over the past few years? We've seen several significant shifts in the industry. Sustainability has become a major focus, with travellers increasingly seeking eco-friendly options and destinations promoting responsible tourism practices. There's also been a surge in "revenge travel" and experience-driven travel, as people make up for lost time after pandemic restrictions. Another interesting trend is the rise of digital nomadism, with countries like Thailand and Indonesia introducing special visas to attract remote workers. Wellness tourism has seen a resurgence too, with travellers seeking rejuvenating experiences in destinations like Bali and Japan. The trend of Personalisation and Hyper-Personalised Offers leverages advancements in data analytics, AI, and machine learning. The travel industry is now able to offer highly personalised recommendations. From custom itineraries to tailored hotel experiences, travellers increasingly expect travel providers to cater to their individual preferences and needs. We've also witnessed a rapid adoption of contactless technologies across the industry, from mobile check-ins to biometric identification, enhancing both safety and convenience. This is in line with a focus on Safety and Hygiene as a top priority to meet the guests’ expectations. Lastly the rise of regional travel where Countries like China, India, and Australia have seen significant growth in local tourism, whilst destinations such as Vietnam and Malaysia attract regional travellers. What do you consider to be the most pressing challenges currently facing the travel industry, and how can companies adapt to overcome these obstacles? The industry is grappling with several critical challenges. Sustainability and climate change are at the forefront, with increasing scrutiny on our environmental impact. We're also facing economic uncertainty and rising costs, which are making travel more expensive for consumers. Another major issue is workforce shortages and talent retention, particularly in roles like hospitality staff and pilots. Post-pandemic health and safety concerns continue to impact traveller’s confidence. Lastly, as we become more digital, we're facing increased cybersecurity risks and the need to protect sensitive customer data. Adaptation is key. For sustainability, companies can invest in eco-friendly practices, offer carbon offset programmes, and seek green certifications. To address economic challenges, we need to implement flexible pricing models and focus on delivering value to justify costs. To tackle workforce issues, integrating automation and AI can help, along with improving employee incentives and offering hybrid work options where possible. For health concerns, maintaining enhanced safety protocols and clear communication with customers is crucial. As for cybersecurity, investing in robust data protection measures and exploring technologies like blockchain for secure transactions is essential. Consumer behaviours have significantly shaped our strategies. We've seen a rise in demand for flexibility and last-minute travel options, leading to more lenient booking policies and promotion of spontaneous trip deals. There's also a growing appetite for personalised, experience-driven travel, especially amongst younger generations. This has pushed us to leverage data analytics for tailored recommendations and focus on offering unique, immersive experiences. Health and wellness have become top priorities, influencing everything from our safety protocols to the types of packages we offer. The shift to remote work has also led to the rise of "bleisure" travel, blending business and leisure, which we're adapting to with specialised offerings. Lastly, the increasing focus on sustainability has driven us to implement and promote more eco-friendly practices across our operations. Sustainability has become a critical focus in travel. How can businesses in this sector effectively implement sustainable practices without compromising profitability? It's a balancing act, but it's definitely achievable. One effective approach is investing in energy efficiency and renewable energy. Whilst there's an upfront cost, it leads to significant long-term savings. For instance, many hotel chains have reduced energy use, saving millions annually whilst appealing to eco-conscious guests. Implementing waste reduction and circular economy approaches can also cut costs whilst being environmentally friendly. Simple changes like eliminating single-use plastics can make a big difference. Sourcing locally and organically not only reduces our carbon footprint but can also lower transportation costs and appeal to travellers seeking authentic experiences. Obtaining eco-certifications can differentiate us in the market and attract premium customers. Lastly, offering carbon offset programmes and partnering with environmental organisations can enhance brand loyalty and appeal, potentially allowing us to charge a premium for our services. Looking ahead, what emerging technologies do you believe will have the most significant impact on the travel industry in the next few years? Artificial Intelligence and Machine Learning are set to revolutionise personalisation and operational efficiency in our industry. We're already seeing AI-powered chatbots handling customer inquiries and machine learning algorithms offering tailored travel recommendations. Biometric technology is another game-changer, making travel more seamless and secure. Facial recognition and other biometric solutions are speeding up check-in, security, and boarding processes at airports worldwide. These technologies are just the tip of the iceberg. We're also seeing exciting developments in virtual and augmented reality for travel planning, blockchain for secure transactions, and the Internet of Things for smart hotel rooms and personalised experiences. It's an exciting time for innovation in travel. As a judge for the TDM Travel Trade Excellence Awards, what qualities do you believe are essential for companies to demonstrate excellence in the travel industry? Excellence in the travel industry requires companies to demonstrate a combination of qualities that prioritise customer experience, innovation, and sustainability whilst maintaining operational efficiency. Here are 4 qualities that companies must exhibit to achieve excellence. Customer-Centricity and Personalisation. Excellence in the travel industry revolves around understanding and catering to individual customer needs. Travellers today expect personalised services, whether it's tailored itineraries, customised recommendations, or responsive customer support. A customer-centric approach builds loyalty and satisfaction. An example would be Four Seasons with their App that offers a highly personalised experience, which allows guests to request room services, book experiences, and communicate with staff directly. The hotel staff also remembers guest preferences, from room setup to dining options, making each stay personalised. Reliability and Consistency. Travellers value reliability, especially in terms of timely services, safety standards, and quality of experience. Consistency ensures that customers can trust a brand to deliver the same high-quality service every time they book, whether it’s a flight, hotel stay, or tour. Singapore Airlines for example is known for its consistently high standards of service across all aspects of its operations, from punctuality to inflight amenities. Their focus on reliability and premium service has earned them a reputation as one of the world’s top airlines, leading to strong customer loyalty. Innovation and Adaptability. The travel industry is constantly evolving due to technological advancements, changing consumer preferences, and global challenges like the pandemic. Companies that innovate and adapt to these changes—whether by leveraging new technologies or rethinking business models—can stay ahead of competitors and meet emerging demands. Airbnb transformed the traditional hospitality model by offering a peer-to-peer platform. More recently, they adapted to the rise of remote work by offering "Live Anywhere on Airbnb", promoting longer stays and remote work accommodations, catering to the growing digital nomad trend. Sustainability and Responsible Tourism. With rising awareness of climate change and environmental degradation, travellers are increasingly looking for companies that prioritise sustainability. Demonstrating a commitment to eco-friendly practices and responsible tourism not only appeals to these customers but also ensures long-term viability for destinations and the travel industry itself. Intrepid Travel, a global tour operator, is a leader in responsible tourism. It became carbon-neutral in 2010 and continues to lead sustainable initiatives, such as offering eco-conscious trips that minimise environmental impact whilst supporting local communities. They’ve also pledged to reduce carbon emissions further and increase the use of renewable energy in their operations. To excel in the travel industry, companies must blend customer-centricity, reliability, innovation, sustainability, and exceptional customer service into their operations. By focussing on these core qualities, travel businesses can create memorable experiences, build strong customer loyalty, and adapt to an ever-changing market. About Florian Kittler Florian Kittler initially joined his current firm to oversee operations in Asia. Since then, he has broadened his role to include the full spectrum of the Executive Search business across Europe and Asia Pacific, including key responsibilities in assisting with a new office in Frankfurt. With a strong focus on the hospitality, leisure, tourism, and entertainment sectors, Kittler executes retained search assignments that align with the strategic needs of his clients. His leadership not only reflects his extensive expertise but also represents HVS's commitment to delivering comprehensive services. As a judge at the TDM Travel Trade Excellence Awards, Kittler shared his insights on emerging trends, challenges, and strategies that will define the future of travel, emphasising sustainable practices, unique experiences, and technological advancements.
Top three key business lessons for success
Reggie Aggarwal, CEO and Founder of Cvent, delivered an inspiring opening keynote offering an optimistic outlook on the future of the events industry during the company’s annual industry and customer conference, Cvent CONNECT Europe. In his address, Aggarwal reflected on the strength of the meetings and events industry, coupled with the rapid digital transformation the industry continues to undergo. “Technology adoption is accelerating at rates we haven't seen before, enabling us to connect intentionally, purposefully and in a more measurable way," said Aggarwal. Highlighting the importance of embracing technology to automate processes, integrate systems and collect data across the entire customer journey, Aggarwal discussed the power of digital tools to drive greater business outcomes. He also outlined the power of AI to supercharge these efforts and went on to summarise, "The powerful intersection of people and technology is all around us, and it's going to help all of us achieve our goals, especially with resource constraints and continued economic uncertainty.” In his closing remarks, Aggarwal drew attention to the conference programme, highlighting its “unmatched content, best practices and new technologies that have the potential to transform event programmes and elevate MICE business strategies.” He urged attendees to embrace the value of this new, more dynamic, events environment and the immense opportunity to transform the industry and accelerate its growth. For the first time, following his opening keynote, Aggarwal participated in an armchair-style Q&A with Cvent CONNECT Europe’s master of ceremonies, BAFTA award-winning television presenter, Claudia Winkleman. In the candid interview, Aggarwal shared an account of his personal and professional journey from a two-person start-up to becoming a global technology leader. For the audience, he distilled 24 years of business experience into three key lessons. Reggie’s Business Lessons Lesson 1: You Learn More On The Way Down Learning from challenges and setbacks is an essential part of growth. "You learn more on the way down than the way up," said Aggarwal, encouraging individuals to recognise the opportunities that exist even during the most challenging moments and to be critical of every decision. This approach helped shape Cvent's strong foundation and culture during its formative years. Lesson 2: Be Persistent & Consistent Aggarwal emphasised the importance of determination when running a business and the resilience required to weather any storm. He spoke openly about his experience from 2001 when the dotcom bubble burst and a recession hit. Despite this low point, he highlighted the valuable lessons learnt and stressed that in any career, individuals, teams, and organisations will face setbacks. The key, he noted, is to believe in one's ability to bounce back, time and time again, citing the Japanese proverb fall down seven times, get up eight. Lesson 3: Go Back To The Fundamentals Aggarwal stressed the significance of hiring the best people, building the best products and listening to customers, stating that this remains the formula that Cvent follows today. He also attributed Cvent's differentiation in the event tech space to the company’s strong culture that fosters intrapreneurial thinking – encouraging employees to think and act like individual entrepreneurs and make decisions as if they were business owners themselves. Other insights from Aggarwal’s interview Cvent Going Private with Blackstone: Aggarwal highlighted two key benefits stemming from the Cvent/Blackstone transaction, which was completed this past June. First, Blackstone’s sector expertise in meetings and events and secondly, their commitment to investing in durable companies for the long-term, which aligns with Cvent's vision for sustained growth and ongoing innovation. Cvent’s Inception – Event Planning Pain Point and Finding the ‘Aspirin’:From a corporate lawyer to industry disruptor, Aggarwal was working 60 hours at a law firm and an additional 30 hours organising events for a non-profit he founded. The time-consuming manual processes he used led him to identify a pain point and create the aspirin, which became Cvent. Influential Women: Aggarwal acknowledged the influential role women have played in both his personal and professional life. He recalled the positive mentorship from his first two bosses and credited his wife, mother, and two daughters for being his support and inspiration. Aggarwal went on to highlight the importance of supporting inclusivity and equity for women in the industry. The Future of The Industry: Aggarwal referred to his 2018 keynote at Cvent CONNECT, where he delved into the Fourth Industrial Revolution, a technology-driven era that introduced elements such as biometrics, artificial intelligence (AI), the internet of things (IoT), facial recognition, and machine learning to enhance the engagement, strategy, and impact of meetings and events. Aggarwal commented on the immediate presence and impact of AI and machine learning, and urged the audience to embrace the evolving tech landscape. Industry professionals can still register to attend Cvent CONNECT Europe virtually, which offers conference content both live and on-demand 30-days post-event, including Aggarwal’s opening keynote. To register, please visit the Cvent CONNECT Europe website.
Hotel101 opens global sales hub and global corporate office in Singapore
DoubleDragon Corporation's subsidiary Hotel101 Global Pte. Ltd. officially opens and formally begins the operation of both its Global Corporate Office and Global Sales Hub in Singapore. DoubleDragon has purchased a prime office space located on the 4th floor of PLUS Building, 20 Cecil Street at the heart of Raffles Place in Singapore for Hotel101 Global Pte Ltd's Global Corporate Office. The Global Sales Hub is also located in the same building on the Ground Floor of PLUS Building. The Hotel101 Global Sales Hub in Singapore has the newest version of Hotel101’s signature 21 square meter HappyRoom equipped with its worldwide standard features such as the Queen bed and Single bed using Emma Sleep mattresses, IOT (Internet Of Things) App operable smart lighting using one single type of bulb, 55 inch smart TV, work desk, universal power outlets, electronic device charger ports, kitchenette with refrigerator and microwave, and an ensuite modern pre-fabricated bathroom. The new Hotel101 Global look has been designed for construction and operational efficiency, optimizing the use of modular furniture and fixtures as well as the use of prefabricated bathrooms. Hotel101 is expected to become known as one of the most technologically advanced hotel chains across all parts of its value chain. The next version of the Hotel101 App is set to integrate the fully automated self-check-in system with IOT capability. For its signature look, Hotel101 has chosen the ‘banig’ – the traditional handwoven mat of the Philippines. Banigs are where Filipino families would gather, form lasting bonds and shape memories. The banig symbolizes home, and that’s how we want you to feel when you are staying at Hotel101. The Hotel101 banig colors were carefully chosen to radiate happiness and intended to evoke a Filipino touch in all Hotel101 projects across different countries worldwide. The Hotel101 signature modern banig was designed by AI (Artificial Intelligence) to symbolize that Hotel101 will always stay ahead of the curve in technological advances. "If there is one hotel chain that can optimize the use of modern technology in the global hospitality space, we believe it will be Hotel101, given its pioneering standardized signature 21sqm HappyRooms and asset-light concept globally," said DoubleDragon Chairman Edgar Injap Sia II. "Eventually, when you stay in any Hotel101, no matter what country you are in, for the first time you will know exactly what to expect," added Mr. Sia. “The Hotel101 Global Corporate Office functions as the hub for our team members who are based in different countries as we form the right mix of experienced team members that will efficiently lead the expansion of the Hotel101 Unique and Asset-Light business model simultaneously in various countries," said Hotel101 Global CEO Hannah Yulo-Luccini. "We invite everyone to drop by the Hotel101 Sales Hub on the Ground Floor of PLUS Building in Singapore and grab some complimentary Filipino Blend Coffee, just download the free Hotel101 Global Booking App for entry and that’s it,” added Ms. Yulo-Luccini. Hotel101's Unique Asset-Light Business Model: Hotel101's unique and pioneering hybrid condotel business model comes with having only one type of room unit type across its global ecosystem making it extraordinarily efficient to build and operate. The highly portable Hotel101 concept also allows it to expand and create a uniform worldwide inventory through direct development, joint venture, and licensing. Hotel101's Asset-Light concept allows DoubleDragon to generate revenue and income twice, first from the pre-selling of the condotel units, then second after the project is constructed it generates long-term recurring revenue from the enrolled units in operating the hotel. Hotel101 rooms globally are intended to be typical or similar in size and look catering to the mid- end market, enabling a highly efficient booking process allowing guests to know exactly what to expect in a Hotel101 wherever it may be located. The concept patent of Hotel101’s pioneering condotel concept has already been filed and the Hotel101 trademark and country specific domains have been secured in various countries globally. The Hotel101 App for both Apple iOS and Android that is designed to efficiently work in multi countries is currently being developed. Hotel101 adopts dynamic pricing on its room rates similar to airline tickets where its room price moves up and down depending on the real time supply and demand on the chosen date of booking. Hotel101 Overseas Expansion: The first three overseas Hotel101 projects will be in Niseko Hokkaido Japan, Madrid Spain and California USA. These first three overseas sites will serve as bridge projects to jumpstart the transition of Hotel101 to transcend beyond these first three countries and become a global brand with a truly unique business concept that can be planted in over 100 countries. Target near term expansion roadmap for Hotel101 Global Pte. Ltd. is to be in these first 25 countries by 2026 namely: Philippines, Japan, Spain, USA, United Kingdom, UAE, India, Thailand, Malaysia, Vietnam, Indonesia, Saudi Arabia, Singapore, Cambodia, Bangladesh, Mexico, South Korea, Australia, Canada, Switzerland, Turkey, Italy, Germany, France and China. DoubleDragon's Focus: Strengthening the Base, Positioning Globally. The DoubleDragon team has currently two specific and straightforward goals. Firstly, for DoubleDragon's Philippine portfolio to fully mature and reach its optimal revenue generation level by 2025. And secondly, for DoubleDragon's Offshore Hotel101 Global portfolio to gain significant market grip overseas by 2025. "Given that the world economy is getting more and more fragile and volatile, we deemed it imperative, that the only way to future-proof itself is to passionately pursue the target of DoubleDragon's revenues to be derived from geographically diversified sources, that eventually over the longterm, we aim that no single country will contribute over 10% of DD's revenue and income," said DoubleDragon Chairman Edgar Injap Sia II. "But of course, your company DoubleDragon Corporation, will remain to be a deep-rooted Filipino company at its core forever. And your DD team will never stop at any point, doing its unconditional responsibility, to continually be a significant contributor in Nation-Building, with our common goal towards a first world Philippines," added Mr. Sia.
e& and Mastercard partner in 16 markets across the Middle East, Asia and Africa
Young muslim woman using smart phone on the city street. e& has announced a strategic partnership with Mastercard that will see consumers and businesses in 16 markets across the Middle East, Asia and Africa benefit from a variety of new technologies and user-friendly experiences powered by Mastercard’s capabilities when using digital financial services provided by e& operating companies. These experiences include providing consumers with innovative alternatives to how they choose to pay for a variety of lifestyle activities. Consumers will also benefit from exciting, personalized offerings and opportunities to engage with multiple brands. Mastercard will support e& as it expands its financial services ecosystem across its footprint by integrating digital payment services and tools into people’s day-to-day lives. The collaboration will enhance the consumer user-experience journey and encourage greater agility and flexibility in business operations. The benefits will impact consumers whether they are making purchases in-store or online. They will also be able to send and receive money internationally between people and businesses through a simple, safe and convenient remittance payment option. Mikhail Gerchuk, CEO, e& international, said: “Consumers’ payment behaviors and spending habits have changed dramatically over the last few years, and it is imperative that we stay innovative to create solutions that enhance their digital journey. Our strong presence in 16 countries across the Middle East, Asia and Africa, provides multiple opportunities to scale synergies, explore growth opportunities and identify new possibilities to work in collaboration with strategic partners. Through our partnership with Mastercard, we will ramp up our efforts to bring financial offerings that consumers most need in the digital age.” Amnah Ajmal, Executive Vice President, Market Development, EEMEA, at Mastercard, said: “We are delighted to partner with e& during its transformation journey by delivering the technology and expertise that can take consumer engagement to a completely new level. This collaboration further strengthens Mastercard’s position as a trusted partner for ambitious businesses who want to expand customer choice and access.” Mastercard’s goal is to bring 1 billion people into the digital economy by 2025, including 50 million micro, small and medium-sized enterprises (MSMEs), with a focus on 25 million women entrepreneurs. Mastercard is creating a future where payments keep pace with the way we live, work and do business, accelerated by the rapid transition to digital solutions and offerings. As more people enter the financial mainstream, money management tools and solutions must be fit for purpose – inclusive for all, digitally driven and built on a foundation of security. e& launched its new brand identity in February last year. Its strategy aims to accelerate growth through the creation of a resilient business model representing the group’s main business pillars. The telecoms business currently continues to be led by etisalat by e& in e&’s home market and by e& international in its international markets, upholding the group’s rich telecoms heritage, bolstering the strong telecoms network and maximizing value for the group’s various customer segments. Ramping up the digital services for individual customers to elevate their digital-first lifestyle, e& life brings next-generation technologies through smart platforms in entertainment, retail and financial technology. To maximize the digital potential of governments, large-scale enterprises and corporates, e& enterprise focuses on delivering innovative digital vertical value propositions through its end-to-end solutions in cybersecurity, cloud, Internet of Things (IoT) and Artificial Intelligence (AI), as well as deploying mega projects. e& capital allows the group to focus its efforts on driving new investments while maximizing shareholder value and strengthening its global presence.
A region of the future: Dubai’s smart evolution
In the past few years, Dubai has turned into a regional hub for technology and innovation. Representative of UAE’s exponential technological growth, the country is showcasing what innovation could look like outside of Silicon Valley and Europe. Investors and entrepreneurs alike are recognising Dubai’s economic potential, ranking Dubai as the number one country for foreign direct investment (FDI) and technology transfer in the AI and robotics sector. They are embracing the future of tech and contributing to Dubai and UAE’s investment and technological ecosystem, which benefits the whole world. Today, we look at how Dubai is driving its smart evolution forwards. Expo City Dubai: the future of sustainable smart cities Dubai has been a popular destination amongst tourists for quite some time now with their state-of-the-art architecture and shopping hubs. Dubai is also boasting of its upcoming smart cities that fuse the Internet of Things, modern architecture, and sustainability to become greener global destinations for urban living, business, and innovation. With eyes on the future, Dubai has developed its Expo City Dubai, which opened on 1 st October 2022 with a spectacular show titled “Awakening of Al Wasl”. The show is free to visit and will be on display five evenings a week (Wednesday to Sunday). Dubai Expo City is the legacy plan of Expo Dubai 2020 and is a part of the Dubai 2040 Urban Master Plan. The Expo City Dubai will feature iconic attractions, such as Al Wasl Plaza and the Garden in the Sky observation tower, as well as a number of offices and leisure facilities. “It will be a city that embodies the dream of every city, and one which continues to bring joy to our children, our families, and all those we love,” commented His Highness, Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Expo City Dubai is set on bringing sustainability to the city. As His Highness, Sheikh Mohammed bin Rashid Al Maktoum said, “Expo City Dubai will be an environmentally friendly city, one friendly to families, to the economy, and to future generations”. The city will be free of single-use plastic and will retain 80% of its already existing infrastructure, including 123 LEED-certified buildings. Dubai attracting tourists the smart way Expo City Dubai definitely played a role in boosting the country’s tourism. Over the course of six months, it attracted over 24 million visits. Dubai has been implementing forward thinking into its tourism sector to create bountiful opportunities for economic growth, and the figures attest to that. Data from Dubai’s Department of Economy and Tourism (DET) shows that between January and June 2022, Dubai attracted 7.12 million international overnight visitors, which is more than 183% growth in visitors compared to the same period the year before. But what’s attracting tourists to Dubai? Certaintly, its grandiose projects that embrace innovation and are mesemerising to the human eye have something to do with it. The country is home to many of the world’s tallest structures: Burj Kalifa (world’s tallest building), Gevora Hotel (world’s tallest hotel), Ain Dubai (world’s tallest Ferris), and the Palm Fountain (world’s largest fountain). To take things further, Dubai has brought snow to the desert by building the largest indoor ski slope in the world. Located in the Mall of the Emirates shopping centre, it has 22,500 square meters of indoor ski area and a snow park. Ski Dubai is also home to its very own colony of King and Gentoo Penguins. If you’ve completed your ski instructor course, then Ski Dubai should be the next destination on your bucket list to put your skills into practise. This is an opportunity of a lifetime tо experience skiing in the largest indoor ski slope in the desert and explore the foreign lands of the Middle East, while revelling in futuristic urbanism. Recent improvements and investments in Dubai have shed light on the country’s economic potential. Tourists are flocking to witness the grandiose innovations, while more and more people are considering the country for long-term residency. Its smart cities provide for a sustainable living while its well-developed leisure establishments promote well-being and entertainment.
Safari Holding signs exclusive PropTech deal with HITEK
UAE-based smart property management solutions company HITEK Services, which is part of the Farnek group of companies, has signed an exclusive five-year partnership agreement with Riyadh-based Safari Holding. The contract which was signed at the Safari Group’s head office in Riyadh, allows the Saudi company to offer a suite of smart technology solutions including CAFM, IoT, BMS, energy and carbon management solutions, all developed by HITEK’s in-house technology team, exclusively to building owners and property managers, as well as other FM service providers and consultants, throughout the Kingdom. In May 2021, the Middle East FM Association (MEFMA) estimated that the Saudi FM market was worth approximately USD20 billion, roughly 55% of the total GCC FM spend. However according to a recent report by Fortune Business Insights, the value of the Saudi FM market will grow to USD34.86 billion by 2028 and Safari executives reckon that PropTech’s market share will be worth over USD1.7 billion. Commenting at the signing ceremony, Eng. Salim Al-Aydh, Group CEO at Safari Group said. “Residential, commercial and industrial real estate development in the Kingdom is expanding at a phenomenal rate and we have identified three specific issues, which need to be addressed when delivering optimal IFM solutions. “Firstly, the expanding geographical spread of real estate across Saudi Arabia, secondly the fact that hundreds of new, smarter buildings will be coming to market over a relatively short period of time and thirdly, supporting the government’s commitment to net zero. “This in our view requires advanced methods of FM which we believe can only be driven by the best technological solutions which our partner HITEK has afforded us.” Established in 1984, the Safari Group which employs over 12,000 people, owns 16 businesses, with FM and construction at its core, operating out of offices in Riyadh, Jeddah and Dammam, as well as other locations throughout Saudi Arabia. Safari has an impressive portfolio of FM clients including, Saudi Aramco, King Abdullah Medical City – Riyadh & Jeddah, the Ministry of Interior Riyadh, the Kingdom Tower as well as Riyadh airports and King Abdulaziz International Airport Jeddah. “Advanced digital solutions can now integrate with any existing technologies such as BMS and can activate a variety of bespoke solutions remotely, linking smart and sustainable buildings with a digitally connected workforce. So, it is essential that we adopt technological solutions such as HITEK to capitalise on these opportunities. “The services that we will be providing will benefit both owners and tenants in large buildings, complexes and compounds. Through digitalisation they will be able to create efficiencies and reduce costs. We believe this is the future of technology driven IFM and we are excited to roll this out,” added Ali Saleh Al Sagri, Commercial COO at Safari Group. HITEK is a home-grown PropTech company, part of the Farnek group, which was founded in the UAE in 1980. Farnek was an early adopter and has consistently invested in technology, focusing on digitalising its operational and supporting business functions. SAAS-based HITEK solutions connect people, assets and spaces from multiple remote sites, using flexible, scalable and analytical platforms, for cleaning, security, maintenance and sustainability, so they could be centrally managed and monitored by utilising the Internet of Things (IoT), Building Management Systems (BMS), Cloud, Machine Learning (ML) and Artificial Intelligence (AI) based technologies. It also supports operational efficiencies, staff welfare, and sustainability while saving clients significant amounts of money by reducing manpower costs by up to 17%, utility cost by 30% and enhancing asset life cycle by transferring from traditional FM operational management to HITEK’s smart management. “Safari Holding is a leading Saudi conglomerate, focused on FM and construction. It is well-established and highly respected, with expertise in robotics, AI and advanced automation. There is significant potential for PropTech in the Kingdom and Safari provides us with an ideal partner. “Our strategy is for HITEK to become the undisputed market leader in the PropTech space and to extend our reach across the GCC countries and further into the Levant and Africa,” said Markus Oberlin, Group CEO, Farnek. HITEK’s 24/7 command and control room or ‘nerve centre’, is located at Farnek’s state- of-the-art centre in Dubai. Being 5G and Wi-Fi 6 enabled, HITEK can take advantage of increased bandwidth, ultra-low latency and enhanced security. “This will allow us to rollout digital, connected and unified transformative applications of technology that not only uplift the face of FM digitalisation, but also offer enhanced efficiency, as technology advances, interfacing with all aspects of FM,” said Javeria Aijaz, Managing Director of HITEK.
Princess Cruises Unveils 360: A New Invitation-Only Experience
A new, invitation-only experience from Princess Cruises will soon transport guests nightly to the Mediterranean – no matter where they are actually sailing – engaging all of their senses with the tastes, sights, sounds, touches and fragrances of the Mediterranean. The fully-immersive 360: An Extraordinary Experience is the cruise line’s most epic experience ever offered and is now available onboard Discovery Princess and coming to Enchanted Princess in late January. With the 360: An Extraordinary Experience, guests booked in suite accommodations are invited to embark on a six senses journey showcasing the spectacular hilltops of Santorini, Amalfi Coast, Barcelona and Provence. Through synchronised authentic storytelling, imagery, music, scents, cuisine and stunning visual film, guests are introduced to local ingredients, artisans, passionate purveyors, and culinary methods simultaneously mirrored with a seven-course gourmet experience including wines that emerge from the story of each destination. “360 is a fusion of master storytelling, world-class cuisine, visual entertainment and ground-breaking technology that manifests in what can only be described as an Extraordinary Experience,” said Princess President John Padgett. “360 is a remarkable adventure that immerses our guests into the compelling cultures and flavours of the Mediterranean in a 90-minute celebration of the senses.” With two sittings nightly, the cloaked venue accommodates 20 guests surrounded by LED walls in a circular format that places guests into featured destinations using stunning 4K cinematography. The Mediterranean takes center stage as guests are drawn into the memories of a fellow traveler who relives her adventures and local connections made in each destination as her travel journal comes to life. 360: An Extraordinary Experience is configurable and adaptable, with the Mediterranean taking the debut spotlight. Venue personalisation is enabled by the OCEAN platform, the Internet of Things platform that powers the exclusive MedallionClass on all Princess ships, and, in addition, each guest receives a unique and limited “360” Princess Medallion that is only available to guests that have participated in the Extraordinary Experience. Beloved actress and model Brooke Shields, renowned for her extensive modeling, film and TV careers, in addition to her latest entrepreneurial project Beginning Is Now, a global digital platform and brand inspiring inspire women over the age of 40 to live their fullest lives, is the voice of Bethany, the voyager who takes guests on the sensory journey. An experience that is as memorable as it is priceless, 360 is currently available exclusively for guests booked in suite accommodations on Discovery Princess and Enchanted Princess or for guests sailing on the Discovery Princess or Enchanted Princess that book a future cruise with suite accommodations on any Princess ship including Princess Premier at non-cancelable rates.
Cybersecurity revenue in tourism to top $2 billion in 2025
Cybersecurity will generate revenues of $2.1 billion in 2025 in the travel and tourism industry, up from $1.4 billion in 2021, forecasts GlobalData. Its latest report, ‘Cybersecurity in Travel and Tourism – Thematic Research’, highlights the growing demand for cybersecurity products and services by travel and tourism companies in order to protect their customers’ personal data. Rachel Foster Jones, Thematic Analyst at GlobalData, said: “Travellers now expect a seamless experience whilst travelling, resulting in companies using technologies such as Internet of Things (IoT) and cloud. However, this has made the sector vulnerable to cybercriminals as these technologies collect more personal and sensitive but valuable data.” When cybercriminals get hold of customer data, not only are customers put at risk but so is an entire company’s reputation. A string of high-profile attacks in the industry has led to the scrutinization of cybersecurity strategies, with regulators now clamping down and fining companies that fail to protect their customers’ data. “Therefore, the risk of cyber-ignorance is escalating, and tourism companies need to start taking cybersecurity seriously. For an effective cybersecurity strategy, companies must keep up with new technologies and stay one step ahead of cybercriminals,” Jones added. Effective cybersecurity strategies must involve contingency planning, as merely investigating an attack in its aftermath or simply meeting compliance obligations will not suffice, and instead will only lead to an endless cycle of spending. Travel and tourism companies have begun to take note, with many hiring a Chief Information Security Officer (CISO) to develop and implement effective information security programmes.
Princess Cruises to resume cruising in USA this fall
Following collaboration with government officials, and evolving guidance from the U.S. Centers for Disease Control and Prevention (CDC), Princess has announced its intent to return to service in the United States sailing from Los Angeles, San Francisco, and Ft. Lauderdale this fall. Starting between September 25 and November 28, 2021, cruises onboard eight Princess MedallionClass ships will once again take guests to the Caribbean, Panama Canal, Mexico, Hawaii and the California Coast. Majestic Princess and Grand Princess: Los Angeles once again provides the springboard to a variety of destinations, including the California Coast and Mexico on seven-day cruises, and the Islands of Hawaii on 15-day cruises. Also available are three- to five-day Getaway cruises to the California Coast and Mexico. Ruby Princess: Sailing out of the iconic Port of San Francisco, Ruby Princess will start with seven-day California Coast cruises before adding 15-day cruises exploring four distinct island jewels in Hawaii and 10-day Mexico cruises to the lineup. Enchanted Princess: Begins with two brand new cruises from Ft. Lauderdale to start her existing inaugural season of 10-day cruises to the Southern and Eastern Caribbean. Sky Princess, Regal Princess and Caribbean Princess: From Ft. Lauderdale, guests can island-hop through the Caribbean with three-, five-, seven- and 14-day cruises available in the Eastern Caribbean that visits some of the best-known beaches in the world and the Western Caribbean that allows guests to explore Ancient Mayan Ruins and the beauty of unspoiled coral reefs and underwater caves. Crown Princess: Travels to the Panama Canal, from Ft. Lauderdale, on a series of 10-day cruises to this iconic cruise wonder of the world. Dining, entertainment, and shore excursion details are currently being finalised and will be communicated in the coming weeks. In May, Princess had announced plans to resume cruising in Alaska departing July 25 through September 26, 2021, round-trip Seattle, offering seven-day cruises onboard Majestic Princess. Princess cruises sailing through 2021 are available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination. Crew vaccinations will be in accordance with CDC guidelines. Cruise with confidence Updates to the cruise line’s Cruise with Confidence programme are also being implemented, providing peace of mind for booked guests who may encounter an unexpected trip cancellation or interruption due to COVID-19. Guests can cancel for any reason up to 30 days before departure and receive a Future Cruise Credit for any cancellation fees and a refund of additional funds received to the original payment method. As an enhanced benefit, guests may cancel and receive the same Future Cruise Credit and refund within 30 days all the way to sailing day if they test positive for COVID-19. All Princess ships offer TrulyTouchless™ experiences with more ways to support physical distancing and personalisation that simplifies the guest experience and delivers next-level service supporting new health protocols. Princess ships offer the best Wi-Fi at sea, MedallionNet™, so guests can stay connected to the things and people they love and share vacation memories with ease. The cruise line’s award-winning OceanMedallion wearable device replaces the traditional cruise card and pairs with embedded IoT (“Internet of things”) -driven innovative technology to significantly expand touch-free options and personalization on board, including: Touchless embarkation and disembarkation Keyless stateroom entry Completely contactless commerce Simplified safety training On-demand food, beverages and retail items delivered anywhere onboard Guest service requests via mobile device chat Location-based gaming and wagering Entertainment content via smart devices
How digital transformation and AI will lead future development of aviation in post COVID-19 era
Dubai Airshow 2021 will serve as a platform to showcase the role of cutting edge technologies in bolstering the recovery of the aviation, aerospace and defence industries following the impact of the COVID-19 pandemic on those sectors. The impact of the pandemic has accelerated the use of new technologies, including artificial intelligence (AI), machine learning, cybersecurity, touchless solutions, 5G, robotics, and automation. These solutions serve as a means to drive new opportunities within the industry and enhance safety, operations, productivity and profitability. A recent report shows that 69% of aerospace and defence executives say they have prioritised anticipating and responding to supply-chain events in order to protect the customer experience. COVID-19 has emphasised the need for more resilient, flexible and adaptable supply chains for the industry. Executives overwhelmingly agree emerging technologies like AI, internet of things, automation and wearables have accelerated the pace of automation over the past three years. 60% of industry executives are also making investments for long-term remote work a priority for the next six months. This indicates the increasing importance of digital transformation within the aerospace, aviation and defence sectors. AI is also being used to deliver personalised travel experiences to passengers in order to generate the maximum customer satisfaction. A new market study predicted a CAGR of 46.4% for AI in the aviation market by 2023. As part of Dubai Airshow 2021, aerospace companies from across the world will launch and exhibit their latest technologies and innovations to promote the sector’s growth in the region and the world. The event will also include conference programmes dedicated to the topics of AI, 5G, and cybersecurity. New ideas, innovation and higher customer expectations have created a prime opportunity for start-ups within the aviation, defence and aerospace sectors. Co-located with Dubai Airshow will be a new launch event called VISTA – a start-up hub giving innovators within the aerospace and defence fields a rare chance to access venture capitalists and investors who are increasingly looking for disruptive new entrants that can out-hustle the big players. In a regional first, VISTA will feature a number of sub-events in partnership with Gothams, a leading accelerator that is helping to build the next generation of aerospace and defence start-ups. Commenting on its partnership with VISTA at Dubai Airshow 2021, Elodie Robin-Guillerm from Gothams said: “We believe in the importance of providing the right resources, technology and connections to help empower companies to successfully own their vision and accelerate into the aerospace and defence industries. The start-up ecosystem is thriving not just with ideas, but also with innovative startups and investors looking to help businesses scale up and expand. Dubai Airshow 2021 will be an important, in-person, platform for understanding the role of innovation, cutting-edge solutions and services for the future growth of the aerospace sectors. It will be the only live event of its kind this year and we look forward to collaborating with the wider industry to help showcase the power of technology for its future.” A recent announcement between Amadeus and Norwegian airport operator Avinor paves the way for a touchless travel journey for passengers. Avinor, which operates 44 airports, is trialling touchless technology that allows passengers to check in, drop bags, proceed through security and board their flight. The impact of technologies such as cybersecurity, robotics, AI and 5G will be high on the agenda at Dubai Airshow, which is set to take place at Dubai World Central (DWC), Dubai Airshow Site, from 14-18 November 2021.
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