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All Nippon Airways Selects Internationally-Acclaimed Designers for New Uniforms Ahead of 75th Anniversary
In celebration of its upcoming 75th anniversary in December 2027, All Nippon Airways (ANA), Japan's largest and 5-Star airline for 12 consecutive years, announced that designers have been selected to reimagine its uniforms. The new uniforms, which will be worn by employees as the ANA brand's first customer impression, has been designed to thoroughly connect ANA's legacy of safety and security in the skies to the future; engage closely with customers, providing new value experiences that consistently bring smiles; and ensuring that the accumulation of these efforts will lead to joy and enrich the lives of people around the world. The uniforms will be worn starting in the second half of fiscal year 2027. "ANA is making a significant investment in design excellence for our new uniforms, collaborating with leading designers and sports brands," said Shinichi Inoue, CEO of ANA. "Our objective is to create a design that is functional and appropriate for the nature of the work, that supports employee morale and will be globally recognized and admired by our customers. We have assembled a dedicated team to lead the uniform creation process and anticipate a productive partnership with all involved parties." The designers for the new uniforms have been divided into three categories: Flight Operations (flight crews); Hospitality (cabin attendant and ground staff); and Functional Departments (engineers, ground handling staff, cargo and catering staff). ANA specifically chose partners that embody its brand and will together address global challenges. The Flight Operations uniform will be designed by Naoki Takizawa of NAOKI TAKIZAWA DESIGN, who has created numerous corporate uniforms and imperial costumes. Takizawa, recognized for his view of clothing as ergonomically based product design, excels at crafting uniforms that will provide comfort and functionality for flight crew members who spend long hours in the cockpit and maintain safe flight operations. The Hospitality uniform will be designed by Satoshi Kuwata of SETCHU, the unanimous winner of the 2023 LVMH Prize*1. Kuwata specializes in Bespoke Tailoring*2 and will deliver a comfortable design that enhances ground staff and cabin attendants hospitality efforts. The Functional Department uniform design will be created by adidas, a global leader in the sporting goods industry. adidas has been developing products that help athletes achieve high performance for more than 75 years. By incorporating the expertise of this long-standing global brand, the new design will increase durability, functionality and comfort of uniforms for mechanics, ground handling staff and other employees. The new uniforms are scheduled to be worn from the second half of FY2027 onward. They aim to create uniforms that will be loved not only by customers across the globe, but also by the employees who will wear them, and by those who aspire to work in the airline industry.
All Nippon Airways Honored with two SKYTRAX 2025 World Airline Awards
All Nippon Airways (ANA), Japan's largest and 5-Star airline for 12 consecutive years, has been recognized for its exceptional service, receiving two top honors at the World Airline Awards by SKYTRAX, a leading independent international air transport rating organization. ANA was awarded World’s Best Airport Services for the 12th time and Best Airline Staff Service in Asia for the 10th time. The World Airline Awards are based on the results of an online survey of customers from around the world. This marks the sixth consecutive year ANA has received the World's Best Airport Services award and the fifth consecutive year it has received the Best Airline Staff Service in Asia award. "It is a tremendous privilege to once again be recognized by SKYTRAX with two prestigious awards," said Shinichi Inoue, President and CEO of ANA. "This recognition reflects the passion and commitment of our entire ANA team who embody the spirit of Japanese hospitality each day. The trust and satisfaction of our customers remains paramount, and we will continue to deliver service that is not only exceptional but also deeply personal. At ANA, we strive to make every journey more than just a flight - it's a seamless experience that connects our customers to the world and what they love." World's Best Airport Services (12-time recipient) This award is presented to the airline with the highest overall rating for airport services. ANA is dedicated to delivering a seamless and enhanced travel journey for every customer, ensuring an effortless experience from check-in to lounges and boarding. ANA continues to optimize its airport services through various initiatives aimed at convenience and comfort. ANA Smart Travel offers personalized customer service powered by digital innovation. With this service, customers can easily process compensation requests due to flight delays or cancellations anytime, anywhere, using smartphones or other mobile devices. With the increase in international departures from Terminal 2 at Haneda Airport, the connection between the main and satellite buildings has been enhanced to improve, enabling smoother transfers for customers. Best Airline Staff Service in Asia (10-time recipient) This award recognizes the Asia-based airline with the highest quality of customer service from its airport staff and cabin attendants. It reflects ANA's strong commitment to ensuring a world-class experience for every passenger. To further personalize the customer journey, ANA is developing a cross-departmental integrated information management system. This system will enable services tailored to each customer while enhancing collaboration among staff at all customer touchpoints, including efficient ground support and hospitality by cabin attendants. ANA has also enhanced its operational application for managing meal and beverage orders in international Business Class. This system allows all cabin attendants to share real-time information, streamlining operations and creating more time for personalized customer engagement and seamless service. To further elevate service excellence, ANA is hosting an Airport Customer Service Skills Contest, designed to strengthen the capabilities of ground staff through hands-on training and friendly competition. This initiative encourages continuous improvement and empowers employees to provide high-quality service to all passengers at every touchpoint. Accessibility remains a priority and ANA has expanded its remote sign language service to all domestic airports in Japan, ensuring smooth communication for travelers with hearing or speech disabilities. Easy-to-hear speakers, a communication support tool, have also been implemented at major airports nationwide. As a distinguished SKYTRAX 5-star airline since 2013, the ANA Group will continue to prioritize safety and superior service as our top priority.
All Nippon Airways, Singapore Airlines launch joint fare products
All Nippon Airways (ANA) and Singapore Airlines (SIA) announced that they will commence revenue-sharing flights between Singapore and Japan beginning September of this year. The new joint fare products for these services will go on sale from next month, further deepening their commercial partnership. By doing so, ANA and SIA can jointly offer customers additional value beyond the existing codeshare partnerships with a greater variety of fare options, enhanced coordination of flight schedules between Singapore and Japan, along with seamless connectivity between the Star Alliance carriers. SIA CEO Goh Choon Phong said of the initiative: “This strategic partnership between Singapore Airlines and All Nippon Airways brings together two of Asia’s pre-eminent carriers. With our extensive network coverage and industry leading products and service, we can leverage our combined strengths to significantly enhance our offerings to customers.” Goh added that the launch is but the tip of the iceberg, as the two airlines are aligning their frequent flyer and corporate travel programmes whilst adding more markets to their commercial joint venture agreement. He said: “We can offer even greater value, better connectivity, and an exceptional experience for customers travelling between Singapore and Japan, and beyond.” More than another alliance For ANA CEO Shinichi Inoue this latest joint initiative with Singapore Airlines is more than a strategic alliance, but also manifests ANA's vision to usher in a new era of customer experience that redefines expectations. Inoue said: “Just as ANA is dedicated to consistently exceeding expectations and upholding the highest standards, so too is Singapore Airlines, and this joint venture will be a testament to that commitment. Through this powerful synergy of two leading Asian airline brands, we are confident that we will set a new benchmark for service and customer experience that will change the way passengers view air travel.“ At present, both airlines are also working to offer enhanced reciprocal benefits for ANA Mileage Club and KrisFlyer frequent flyer members, including the ability to earn miles on an expanded number of booking classes on ANA and SIA flights. Involved parties will also work to align corporate programmes to bolster the offering to business travellers. Subject to regulatory approvals, ANA and SIA also intend to expand the scope of the joint venture to include other key markets beyond Japan and Singapore such as Australia, India, Indonesia, and Malaysia. Since signing their commercial joint venture agreement in January 2020, ANA and SIA have significantly expanded their codeshare arrangement, offering customers more travel options between Japan and Singapore, and beyond. ANA customers have access to 25 destinations across SIA’s network, up from 12 previously. On the other hand, SIA customers can seamlessly connect to 34 destinations across ANA’s network, up from nine previously, including ANA’s domestic flights to 30 destinations in Japan.
All Nippon Airways launches ANA SUITE EXPRESS
All Nippon Airways (ANA), Japan's largest and 5-star airline for 12 consecutive years, announced the opening of ANA SUITE EXPRESS, at Haneda Airport's Domestic Terminal. This exclusive service offers Diamond Service members an unparalleled and streamlined travel experience with a dedicated, technologically advanced security checkpoint. Located centrally in the departure lobby, ANA SUITE EXPRESS provides easy access from train, monorail stations, and bus stops, streamlining the journey from arrival to departure. Diamond Service members who have completed check-in and baggage drop in advance can now utilize a dedicated security checkpoint equipped with advanced screening technology. This allows for swift access to the ANA SUITE LOUNGE without removing laptops or liquids from luggage. ANA SUITE CHECK-IN is also available for members requiring baggage check-in or personalized assistance. Building upon the successful December 2024 renewals of ANA SUITE CHECK-IN and ANA PREMIUM CHECK-IN, ANA SUITE EXPRESS further elevates the premium member experience at Haneda Airport's Domestic Terminal. ANA is committed to continuously elevating the travel experience and delivering "Waku Waku" moments to all its passengers. For additional information on the ANA SUITE EXPRESS, visit the ANA website.
All Nippon Airways Expands Its Network with Three New Destinations
All Nippon Airways (ANA), Japan’s largest and 5-star airline for 11 consecutive years, has announced the addition of three new destinations to its 2024 winter schedule. The airline will expand its international network with direct flights from Tokyo Haneda Airport to Milan, Stockholm, and Istanbul. New Destinations The new routes will commence on the following dates: Milan Malpensa Airport: 3 December 2024 Stockholm Arlanda Airport: 31 January 2025 Istanbul Airport: 12 February 2025 Shinichi Inoue, President and CEO of ANA, said, “These new routes reflect ANA’s commitment to meet the increasing demand for travel between Japan and each country. We hope this expansion provides our travellers greater choice and new customer experiences and reinforces our commitment to a seamless and enjoyable journey.” Expanding the Network ANA will launch its first scheduled flight to/from Haneda to Milan. Stockholm will be ANA’s eighth European destination and is expected to enhance the convenience of passengers connecting to the Nordic region. The Istanbul route will provide improved connectivity to the Middle East and Africa via Istanbul’s extensive hub network. In addition, the Haneda-Vienna route will resume in August 2024. “We are proud to have Paris and Munich on a daily flight and resume the Vienna route in August. We look forward to seeing where these new routes will take our travellers as we continue to enhance our management vision of ‘Uniting World in Wonder’,” added Inoue. ANA’s expanded network is expected to facilitate further growth in bilateral exchanges and business demand between Japan and each country. Schedule and Tickets The flight schedule is subject to the approval of relevant authorities. Travelers are advised to check the departure and arrival terminals (Terminal 2 or 3) for Haneda routes on the ANA app and website. Tickets will be available from 22 July. With these new additions, ANA continues to enhance its global network, offering passengers more options and greater convenience. Whether you’re travelling for business or leisure, ANA is committed to making your journey seamless and enjoyable.
Air India and All Nippon Airways to begin codeshare partnership for travel between India and Japan
Air India, India’s global airline, and All Nippon Airways, the largest Japanese carrier, have signed a codeshare agreement connecting their networks. The new commercial partnership will provide more travel opportunities for customers of both airlines, who will benefit from the enhanced flight selections between India and Japan. With this agreement, effective for travel from 23 May 2024, Air India and All Nippon Airways guests will fly to their desired destination by combining those flights between India and Japan with a single ticket. In addition, guests of both airlines flying on codeshare flights will enjoy premium services such as lounge access and priority boarding that Star Alliance offers to its premium members. Available for sale from 23 April 2024, Air India will add its ‘AI’ designator code on ANA’s flights between Tokyo Haneda and Delhi as well as Tokyo Narita and Mumbai, while All Nippon Airways will add its ‘NH’ designator code on Air India's flight between Tokyo Narita and Delhi. Air India and ANA are considering further expanding their cooperation on additional routes. “This codeshare agreement with All Nippon Airways marks an important step forward in connecting India and Japan," said Nipun Aggarwal, Chief Commercial & Transformation Officer, Air India. “This collaboration broadens our network connectivity and offers our guests seamless travel experiences and a wider choice of flights between the two countries. We look forward to a successful collaboration with ANA and exploring further avenues for cooperation in the future.” This agreement will contribute to further consolidate the economic and commercial relations between India and Japan and will offer Indian tourists the opportunity to broadly discover the wonders of Japan and to Japanese citizens the opportunity to easily travel to India, ensuring the highest standards of safety. "We look forward to building this strategic partnership with Air India, as it is a significant step towards furthering stronger air connectivity and enhancing customer experience between Japan and India," said Katsuya Goto, Member of the Board and Executive Vice President of Alliances and International Affairs, All Nippon Airways. “This collaboration is a testament to ANA's commitment to improving the air travel experience for all of its travellers and we hope this will lead to a seamless travel environment between our two nations.”
All Nippon Airways Launches New European Routes
As part of its extensive network development, All Nippon Airways (ANA), a member of the Star Alliance, has announced three additional flights to Europe departing from Tokyo’s Haneda airport. Although the airline had to delay the start of flights to Milan, Stockholm, and Istanbul due to the pandemic, ANA has announced that they would resume service during the 2024 winter timetable. The company said that once the additional routes are finalised, they will announce them. In addition, starting in July, ANA will offer daily service on the Haneda-Munich and Haneda-Paris CDG services. The airline will also start flying again between Vienna and Haneda in August. With effect from 31 March and 16 April, respectively, ANA will quadruple daily service between Haneda Shanghai and Beijing and resume service between Narita and Hong Kong. In a separate development, after the ANA subsidiary receives its second 787-8 aircraft on 30 April, the low-cost subsidiary AirJapan will raise the frequency of Narita-Bangkok to daily. “The core of our growth in the next fiscal year will be our international flight business. We will firmly resume the international routes that were suspended during the COVID-19 pandemic and inaugurate flights to new destinations to allow for more and new customers to experience the ANA Group,” said Koji Shibata, president and chief executive officer of ANA’s parent company, ANAHD. “With the addition of AirJapan, we can leverage three brands and offer customers different options to meet their travel needs. This ambitious network expansion reflects investments to meet demand while adhering to our sustainable growth mission,” he added. The post All Nippon Airways Launches New European Routes first appeared on Stray Nomad Travel News.
All Nippon Airways Updates Its 2023 Flight Schedule
eTurboNews: All Nippon Airways (ANA) has announced updates to its flight schedule for fiscal year 2023 (FY2023). The summary of today’s announcement regarding our international flights is given below. ANA will resume the Narita – Perth route from October 29 with three roundtrips per week. The flights will resume operation for the first time in approximately three and a half years, since March 2020. All Nippon Airways will continue to operate the Haneda – Beijing route and the Haneda – Shenzhen route, which had been under adjustment. During the summer season, flights departing from the Tokyo metropolitan area to Singapore will be expanded to four roundtrips per day, with an additional seven roundtrips per week for Narita – Singapore. Schedule for June 26～October 28, 2023: Schedule for October 29, 2023 ～ March 29, 2024: Read more: All Nippon Airways Updates Its 2023 Flight Schedule Copyright: eTurboNews is Travel Industry News - Travel & Tourism Story Telling Exposed
All Nippon Airways Returns To Profit
ANA Holdings, the parent company of All Nippon Airways (ANA), Japan’s largest airline, announced its results for the fiscal year ending March 2023. The airline has posted its first operating profit in three fiscal years, totalling 120 billion Yen (about US$900 million). Last year, the company had a nett profit of 89.4 billion Yen (about $668 million). The return to profitability was mainly attributable to the 67% growth in operating revenue compared to the 33% growth in related expenses. Much of this improvement—from 885 billion to 1.53 trillion Yen (US$6.6B to US$11.45B)—can be attributed to the recovery of air transportation revenue, which had been severely impacted by the COVID-19 pandemic and the closure of Japan’s borders. Since Japan loosened its COVID restrictions, ANA has been busy increasing the utilisation rate of its long-haul fleet and resuming service on previously suspended routes and frequencies, with Japan to North America market playing a significant role. Peach, ANA’s low-cost subsidiary, contributed to the recovery by increasing its income by more than 100% in the last financial year. The Japanese airline also gave optimistic forecasts for the upcoming fiscal year, predicting 1.97 trillion and 140 billion Yen (US$14.8 and US$1.04B) in sales and operating profits, respectively.
All Nippon Airways to transform and maximize operational efficiency with global Amadeus partnership
Boeing 787 Dreamliner in ANA livery, photographed from Clay Lacy's Astrovision Learjet. All Nippon Airways (ANA) is taking a significant step through an extended partnership with Amadeus. The renewed deal will continue to see the Amadeus Altéa Passenger Service System (PSS) support all ANA international flights across reservation, inventory, ticketing, and departure control. In addition, ANA will also be implementing new digital, pricing and payment capabilities. This partnership will bring flexibility and personalization capabilities to the airline, allowing it to provide a seamless experience for its customers. As a significant extension of the partnership, all ANA domestic flights will also be migrating onto Altéa, including the domestic airlines currently hosted on ANA’s in-house PSS system. Amadeus’ technology will bring ANA and these airlines onto a single platform, enabling the airline to decommission its in-house PSS system by 2026. With the Altéa Passenger Service System being the key touchpoint for ANA’s domestic and international flights operations, ANA will be able to optimize its existing and future operations, allowing the airline to achieve a higher level of customer experience management, and embrace the next phase of travel demand. “For the past 34 years, we have had separate passenger systems for international and domestic flights. We’ve already seen the benefits of Amadeus Altéa PSS with our international business, and we’re excited to bring our domestic flight operations onto the Amadeus system. This one, integrated platform will deliver benefits to ANA and our passengers. For example, together with the new solutions we’re adding in, we have a new infrastructure for selling. This agreement is a step-change for us in our digital transformation journey to further improve our operational efficiency. We are confident the strengthened partnership with Amadeus will improve our customers’ experience” says Sammy Aramaki, Chief Innovation Officer, ANA. “ANA and Amadeus have always had a long-standing relationship and we are excited this new landmark deal will further strengthen and expand our partnership. We believe this agreement is a further step towards modern airline retailing and an example of the collaborative approach we at Amadeus take with our customers. ANA is renowned globally for its attention to detail and quality, and it is a privilege for us to collaborate with the airline to create memorable travel experiences for its passengers” says Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus. As a part of the wider Altéa global community, ANA will be able to offer passengers an improved customer experience. Travelers will be able to enjoy a more flexible and personalized experience from booking to boarding. Tangible benefits include faster check-in and the consistent and automated application of their preferences at every touch point during their journey.
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