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British traveller wins 5 million Etihad Guest Miles
A British traveller has clinched first place in Etihad Airways' Extraordinary Challenge, securing a remarkable 5 million Etihad Guest Miles. The award ceremony took place at the Etihad Guest Terrace during the Formula 1 Abu Dhabi Grand Prix, where 10 participants were celebrated for completing the challenge. Launched in May, the challenge encouraged Etihad Guest members to visit 15 new destinations announced by the airline. Etihad Airways has been rapidly expanding, with 31 new routes announced, including Salalah and Zanzibar, set to begin operations next year. Nearly 50,000 members have joined the challenge, with 20% being new to the programme. Notably, 75% of participants are based outside the UAE, highlighting the global appeal of the challenge. Warsaw emerged as the most popular destination among the 15 new routes. The event marked the culmination of a year-long race, rewarding travellers who turned their ambitions into reality. Alongside the main awards, the first 10 members to complete the challenge received 100,000 miles each. Special recognition prizes were also awarded for creativity and exceptional achievement, with an additional 50,000 miles given to standout participants. Mark Potter, Managing Director of Etihad Guest, praised the participants, stating, “The Extraordinary Challenge has truly lived up to its name and the spirit of adventure each of our participating members has shown around the world is a testament to the passionate community we’ve created globally.” The competition remains open until 25 May 2026, with over 11 million miles still available. Participants can track their progress via Etihad Guest’s live race dashboard and digital passport. New and existing members can register at etihad.com/extraordinary to join the race and share their adventures using #EYextraordinarymiles. ```
Etihad Airways launches three weekly flights to Kazan, Russia
Etihad Airways has launched its inaugural flight to Kazan, establishing a direct link between one of Russia's fastest-growing cities and Abu Dhabi. The new route, operating three times weekly, brings these two dynamic destinations within easy reach, with a flight time of just over five hours. As informed by a news report in KN, WAM (Emirates News Agency) Flight EY839 touched down at Kazan International Airport this afternoon, greeted with a ceremonial welcome, marking the start of a new travel corridor for business and leisure travellers. Operating on Tuesdays, Thursdays, and Sundays, the service is perfectly timed for weekend escapes or extended holidays. "We're delighted to welcome guests from Kazan to discover Abu Dhabi, a city that beautifully blends Emirati heritage with contemporary innovation," said Natalia Goryunova, Country Manager Russia at Etihad Airways. "Through our Abu Dhabi hub, passengers can enjoy seamless connections to Southeast Asia, the Indian Subcontinent, the GCC region, and Australia, opening up exceptional travel opportunities across Etihad's global network. Whether exploring Abu Dhabi's cultural landmarks, pristine beaches, and thriving dining scene, or connecting onwards to destinations throughout our network, this flight opens up a world of possibilities for travellers in both directions."
Etihad Airways crowned one of the world’s top airlines in 2025: AirHelp Score
Etihad Airways has been ranked among the top airlines globally in the prestigious 2025 AirHelp Score, achieving an exceptional overall score of 8.07 out of 10 and jumping an impressive nine places year-on-year. Widely recognised as one of the world’s most comprehensive and trusted airline rankings, the AirHelp Score evaluates carriers equally on three key pillars: on-time performance, customer opinion and claim processing. The 2025 results are based on flight data from 1 October 2024 to 30 September 2025 and surveys from more than 11,500 passengers across over 60 countries. Etihad delivered this outstanding result during a period of rapid and sustained growth – expanding its modern fleet to 120 aircraft, growing its network to more than 100 destinations worldwide and carrying 19% more passengers year-on-year – all while continuing to raise the bar on punctuality and guest satisfaction. Antonoaldo Neves, Chief Executive Officer of Etihad Airways, said: “Rising to one of the top two airlines in the world is an extraordinary achievement and a clear validation of everything we are building at Etihad. While rapidly growing our network, fleet and guest numbers, we have stayed laser-focused on what truly matters: getting our guests there on time, delivering thoughtful and genuine hospitality at every touchpoint, and standing by them when plans change. This ranking is proud recognition for every single member of our people who make that promise real, flight after flight.” Tomasz Pawliszyn, Chief Executive Officer of AirHelp, added: “Etihad Airways’ rise to second place globally, with an overall score of 8.07, is impressive. Climbing nine places in a single year reflects the airline’s strong commitment to the passenger experience, especially regarding on-time performance and customer satisfaction. As the aviation landscape continues to evolve, the 2025 AirHelp Score shows which airlines are keeping pace with modern passenger expectations. Today’s travellers expect honesty, accountability, and reliability. We’re pleased to see Etihad setting such a strong example for the industry this year.” The AirHelp Score’s customer opinion rating covers cabin crew, comfort, cleanliness, food and entertainment, while its unique claim-processing score measures how fairly and efficiently airlines handle passenger compensation when flights are disrupted.
Emirates celebrates 54th Eid Al Etihad
Spectators at the Emirates Dubai 7s were treated to a spectacular Emirates A380 low-level flypast over The Sevens Stadium to mark the UAE’s 54th Eid Al Etihad. Taking off from Dubai International Airport, the aircraft made its approach over the stadium at 4:30pm, gliding past at an altitude of just 500 feet and delighting thousands of fans gathered for the region’s biggest sports and entertainment festival. Commanding the flight was Captain Mubarak Al Mheiri, Deputy Chief Pilot Airbus, supported by Captain Khalid Bin Sultan, Captain Philippe Lombet, and Captain Nabil Al Rustamani. This year’s flypast continues Emirates’ long-standing tradition of celebrating Eid Al Etihad at the Emirates Dubai 7s, a tournament with more than five decades of history which has become the highlight of Dubai’s annual sporting calendar. The 2025 edition once again brings together world-class rugby action, numerous sports competitions, and vibrant music and family entertainment across an unforgettable Eid Al Etihad weekend.
Luxury Awaits UAE Travellers This Eid Al Etihad at City of Dreams Mediterranean
With the Eid Al Etihad holidays fast approaching, City of Dreams Mediterranean invites travellers to make the most of the long weekend with an unforgettable European getaway. Cyprus, one of the Mediterranean’s most charming and sought-after destinations, is now closer than ever, thanks to newly introduced direct flights from Abu Dhabi under just AED 800. Perfectly timed for the holiday period, the route offers UAE residents effortless access to Europe’s first integrated resort for a sun-soaked, luxurious retreat just under five hours away. Whether seeking a quick family holiday, a relaxing couples’ escape, or a memorable trip with friends, City of Dreams Mediterranean offers a complete destination experience. Guests can look forward to five-star accommodation, immersive leisure facilities, and world-class dining, all set against Cyprus’s warm Mediterranean landscapes, an ideal setting for a refreshing National Day break. Travellers can unwind at the serene Renu Spa, lounge by the island’s largest pool complex featuring a thrilling surf simulator, or embrace adventure at the outdoor Adventure Park with its zipline coaster, climbing structures, ropes courses, and mini-golf. While younger guests explore, adults can refine their game at the 12-court Tennis Academy or enjoy exclusive golf privileges at the soon-to-open Limassol Greens Golf Course neighbouring the resort. With 500 rooms and suites overlooking lush gardens, sparkling pools, or the Mediterranean Sea, City of Dreams Mediterranean offers a tranquil escape infused with island charm. Dining options span international buffets and gourmet à la carte experiences, ensuring memorable culinary moments throughout the stay. This Eid Al Etihad long weekend presents the perfect opportunity for travellers to explore Cyprus’ sunlit beaches, rich history, and vibrant culture. With fares starting from AED 250, UAE residents can effortlessly experience Limassol and City of Dreams Mediterranean for a luxurious European getaway without the long-haul journey. Room rates start at AED 3,299 (€780) for two nights
Etihad Airways carried 2.0 million passengers in Oct 2025
Etihad Airways carried 2.0 million passengers in October 2025, a 28% increase compared with the same month last year. Oct 24 Oct 25 Variance 2024 YTD 2025 YTD YTD variance Passengers 1.6 million 2.0 million +28% 15.2 million 18.1 million +19% Passenger load factor 87% 88% +1pp 87% 88% +1pp Operating fleet size 97 120 +23 Network destinations 87 114 +27 Year-to-date, Etihad has now carried 18.1 million passengers, representing 19% growth over the first ten months of 2024. The airline maintained an 88% passenger load factor in October and year-to-date, demonstrating effective capacity management alongside rapid expansion. Etihad's operating fleet reached 120 aircraft by month-end, with a network comprising over 100 destinations, of which 96 were operated in the month. Antonoaldo Neves, Chief Executive Officer of Etihad Airways, said: "October's exceptional 28% passenger growth accelerates the momentum we built through the first nine months of the year. With our fleet reaching 120 aircraft and a network of more than 100 destinations, we're seeing the full impact of our strategic expansion. As we enter the final stretch of 2025, our operational performance and sustained high load factors give us confidence in delivering a landmark year for Etihad.”
Etihad Guest Introduces Full Flexible Option Across Every Seat Onboard
Etihad Guest, the award-winning loyalty programme of Etihad Airways, has significantly enhanced its exclusive member experience by allowing every seat to be purchased with miles, and with different layers of flexibility. GuestSeat awards will now be branded as ‘Saver Award’ and provide a low starting price for redemption tickets. These updates are designed to provide members with greater flexibility, transparency, and value when booking flights with Etihad Guest Miles, aligning with Etihad’s commercial fares. Mark Potter, Managing Director Etihad Guest, said: “Etihad Guest is designed to reward loyalty, and these changes ensure our members enjoy even greater flexibility and transparency when redeeming their miles. Saver Award seats highlight the exclusive value our members deserve, with more ways to tailor their travel to their needs and flexibility across every seat.” The rebrand reflects a more intuitive and relatable way for members to recognise the exclusive value of booking seats at fixed mileage rates. Saver Award seats remain available exclusively to Etihad Guest members offering exceptional value by providing access to every seat at fixed redemption rates. The Saver Award can be redeemed across Etihad’s rapidly expanding network and more than 26 partners, the largest global partnership and frequent flyer network of any non-allied airline; this will soon include Hong Kong Airlines following the signing between the two carriers last week when Etihad launched its route from Hong Kong to Abu Dhabi. In line with the airline’s commercial fares, Etihad Guest will now offer different attributes for guests to choose from, including the option for their award ticket to be fully refundable. In addition, members now can earn Tier Miles on redemption bookings for Comfort and Deluxe fares, starting from 25% up to 50% across all cabins, making it easier for members to progress up through the Etihad Guest tiers faster. Etihad Guest members booking Business Comfort and Business Deluxe awards will now enjoy complimentary Etihad Chauffeur services anywhere within the UAE, regardless of tier status. Finally, UAE-issued co-brand credit card vouchers are now redeemable across all fare brands, increasing the value of the programme for UAE residents and offering members greater opportunities to travel.
Etihad Delivers Record Nine-Month Profit of U.S.D 463 million
Etihad Airways has continued its record-setting performance, achieving its strongest nine-month results in history and sustaining growth across all core business areas. The performance highlights the airline’s growth, rising customer satisfaction, and continued efficiency improvements. Profit after tax reached AED 1.7 billion (U.S.$ 463 million) for the first nine months of 2025, up 26 per cent compared to the same period last year, lifting the airline’s profit margin to 8 per cent, compared to 7 per cent for the same period last year. Total revenue rose 18 per cent year-on-year to AED 21.7 billion (U.S.$ 5.9 billion), supported by strong performance across both passenger and cargo segments. Passenger revenue increased 20 per cent year-on-year to AED 18.2 billion (U.S.$ 4.9 billion), reflecting the airline’s increased capacity and enhanced network. Cargo revenue grew 8 per cent to AED 3.2 billion (U.S.$ 875 million), driven by improved capacity and higher volumes (+6 per cent year-on-year). Operating performance remained robust, with EBITDA increasing 27 per cent year-on-year to AED 4.3 billion (U.S.$ 1.2 billion), translating to an improved EBITDA margin of 20 per cent, +1pp compared to the same period last year. Strong cash generation continued, with operating cash flow reaching nearly AED 6 billion (more than U.S.$ 1.5 billion), an increase of more than 40 per cent compared to last year. Etihad carried 16.1 million passengers in the first nine months of 2025 – the highest ever in its history – an 18 per cent increase year-on-year, supported by a 17 per cent rise in capacity and a higher load factor of 88 per cent (+1pp year-on-year). Customer satisfaction continued to rise throughout 2025, with Net Promoter Scores (NPS) improving across all cabins and reaching record levels in premium. The new A321LR fleet has been particularly well received by guests, setting a new benchmark for comfort and service on narrow-body aircraft. “Etihad’s performance this year has set a new benchmark, outpacing the market and driving nearly half of the UAE’s total passenger growth,” said Antonoaldo Neves, Chief Executive Officer of Etihad Airways. “It’s a clear validation of our strategy, the strength of our team, and the appeal of Abu Dhabi as a world-class destination. We’re expanding, elevating the guest experience, and maintaining our focus on efficiency and performance. “I want to thank every member of our team for their contribution to these results, and our guests for their continued support. Their trust and enthusiasm inspire us to deliver extraordinary experiences every day.” Etihad’s operating fleet reached 115 aircraft at the end of September 2025, an increase of 19 year-on-year, marking one of the busiest delivery periods in the airline’s history. During the third quarter, Etihad added nine aircraft – its first Airbus A321LR in July, followed by two more A321LRs, three Boeing 787s, two Airbus A350s and one A320 – driving a more than 20 per cent increase year-on-year in Available Seat Kilometres (ASK) for the quarter. At the start of July, the airline also reached a major milestone, carrying 20 million passengers on a rolling 12-month basis for the first time in its history. The new A321LR fleet entered service on 1 August 2025 with its inaugural flight to Phuket, bringing wide-body luxury to narrow-body operations for the first time in the region. The aircraft features private First suites, fully lie-flat Business in a 1-1 configuration, and enhanced design across all cabins, setting a new standard for comfort and service on single-aisle routes. Etihad’s expanding fleet enabled it to continue building network scale and connectivity, operating close to 300 passenger flights per day, while the network comprised over 100 destinations, of which 91 were operated as of 30 September. In the third quarter, the airline launched inaugural flights to Atlanta and Al Alamein, and announced new destinations to Salalah, Kazan, and Krakow, further strengthening its reach across the Middle East, Europe, and Central Asia. In Europe alone, Etihad has added more than 500,000 seats in 2025, reinforcing its role in supporting Abu Dhabi’s inbound tourism growth. In total, 31 new destinations have been launched or announced over the last 12 months, underscoring Etihad’s commitment to making Abu Dhabi one of the most connected cities in the world. Etihad continued to improve operational efficiency, while enhancing the guest experience. Customer satisfaction also reached record levels in 2025, reflecting continued investment in product, service and innovation. The airline was named a Five-Star Global Airline for 2026 by the Airline Passenger Experience Association (APEX), recognising its commitment to service excellence and innovation. During the period, Etihad also strengthened its partnerships and brand presence, including the launch of loyalty partnerships with Vietnam Airlines and an expanded cargo partnership with Atlas Air. Etihad’s continued performance is driven by the dedication of its people. In the first nine months of 2025, the airline added more than 2,600 new employees, including over 200 pilots and 1,500 cabin crew, reflecting the pace of growth across its network and fleet. Over the same period, over 1,500 employees were promoted, recognising strong performance and leadership across the organisation. Highlights Profit after tax reached AED 1.7 billion (U.S.$ 463 million), up 26 per cent year-on-year with profit margin at 8 per cent Total revenue grew by 18 per cent year-on-year to AED 21.7 billion (U.S.$ 5.9 billion), driven by both passenger and cargo business Passenger revenue rose 20 per cent, reaching AED 18.2 billion (U.S.$ 4.9 billion) supported by increased capacity, network enhancement and strong demand Cargo revenue rose by 8 per cent, reaching AED 3.2 billion (U.S.$ 875 million) driven by increased capacity and volumes Strong revenue performance and operational efficiency boosted the EBITDA by 27 per cent year-on-year to AED 4.3 billion (U.S.$ 1.2 billion), lifting EBITDA margin to 20 per cent (+1pp year-on-year) Strong operating performance confirmed by remarkable cash flow generation, with cash flow from operation reaching almost AED 6 billion (more than U.S.$ 1.5 billion), marking an increase of more than 40 per cent year-on-year Customer satisfaction continues to improve across all cabins, particularly in premium cabins following the introduction of the new A321LR fleet Capacity and volumes continue to expand with ASK growing by 17 per cent year-on-year and passengers carried by 18 per cent per cent year-on-year (reached 16.1 million in the first nine months of 2025), with passenger load factor at 88 per cent (+1pp year-on-year) Fleet expansion drove operating fleet to 115 aircraft as of September 2025, +19 aircraft compared to the same period last year, with approximately half of the year-on-year fleet growth coming from Q3’25 deliveries, including new A321LR, A350 and B787 deliveries Strong network with more than 100 destinations, including 91 operated in the period, with 31 new destinations launched or announced in the last 12 months 9M 2025 9M 2024 9M 2025 9M 2024 Variance (AED million unless otherwise stated) (U.S.$ million unless otherwise stated) Year-on-year Main financial KPIs Revenues 21,681 18,368 5,904 5,001 18% Passenger 18,159 15,176 4,945 4,132 20% Cargo 3,215 2,968 875 808 8% EBITDA 4,335 3,417 1,180 931 27% Profit after tax 1,702 1,351 463 368 26% EBITDA Margin (%) 20% 19% +1pp Profit Margin (%) 8% 7% +1pp 9M 2025 9M 2024 Variance Year-on-year Main operating KPIs ASK (bn) 80.2 68.2 17% Passenger number (m) 16.1 13.6 18% Passenger load factor (%) 88% 87% +1pp Network destinations 112 86 +26 Total landings (‘000) 76 66 14% Operating fleet 115 96 +19 Cargo tonnes (leg tonnes '000) 509 482 6%
Etihad Airways Launches Flights to Medina
Etihad Airways has commenced flights from Abu Dhabi to Medina this week, further expanding the airline’s strong footprint in the Kingdom of Saudi Arabia and enhancing travel options for guests across religious, business and leisure segments. The resumed direct service connects Abu Dhabi with Medina, one of the most spiritually significant cities in the world and a key destination for visitors performing religious travel throughout the year. The route will support growing demand from pilgrims and travellers across the world seeking seamless connections to the Kingdom’s holy city. Medina becomes the latest addition to Etihad’s operations in the Kingdom, reinforcing the UAE’s national carrier as a major facilitator of travel to and from Saudi Arabia. With the launch of flights to Medina, Etihad will operate 93 flights per week to five cities across the Kingdom, flying four times per day to Riyadh, Jeddah and Dammam, and three services per week to Al Qassim. This expansion is part of Etihad’s ambitious growth strategy, announcing 31 new destinations in a year. Antonoaldo Neves, Chief Executive Officer at Etihad Airways, said: “The launch of Medina reflects our commitment to strengthening connectivity from Abu Dhabi to Saudi Arabia, one of our most important markets. Medina carries profound cultural and spiritual significance for millions of people, and we are honoured to provide convenient travel through Abu Dhabi to this culturally and spiritually important city. With this new route, we look forward to supporting religious travel and providing guests with greater access, choice and convenience through our home in Abu Dhabi.” Etihad will operate five weekly flights to Medina using its Airbus A321 aircraft, increasing to six weekly flights later this year. The service provides a smooth and comfortable journey for guests travelling between Abu Dhabi and the Kingdom, offering Etihad’s welcoming hospitality across both Business and Economy cabins. Medina welcomes millions of visitors annually to experience its deep-rooted Islamic heritage, historic mosques, and serene atmosphere. Travellers can explore sites of profound religious significance, vibrant local markets, and the city’s contemporary cultural attractions. Visitors connecting from Etihad’s extensive network onwards to Medina, can take advantage of a complimentary Abu Dhabi Stopover, with two free nights in one of Abu Dhabi’s top hotels. Abu Dhabi offers a blend of enriching culture, modern architecture, and world-class entertainment, including the spectacular Sheikh Zayed Grand Mosque. Beyond the mosque, the UAE’s capital offers a dynamic range of attractions on Yas Island and Saadiyat Island, from the Louvre Abu Dhabi, Team Labs Phenomena to the beautiful beaches or many theme parks. With Abu Dhabi’s strategic location, guests flying from Medina can also enjoy smooth connections to Etihad’s extensive network across Asia, Australia and Europe. Etihad’s Expanding Footprint The launch of Medina marks an important milestone in Etihad’s growth strategy, as the airline significantly expands its network across the Middle East, Africa, Asia, Europe, and North America. In October, the UAE’s national carrier inaugurated flights to Sumatra (Medan), Phnom Penh, Addis Ababa, and Krabi, while this November the airline has already launched flights to Chiang Mai, Hanoi, Hong Kong and Tunis. Flight schedule Flight Number Departure Airport Departure Time Arrival Airport Arrival Time Frequency Aircraft EY631 AUH 08:55 MED 10:50 Tue, Thu, Sat A321 EY632 MED 15:40 AUH 18:55 Tue, Thu, Sat A321 EY633 AUH 14:30 MED 16:25 Wed, Fri A321 EY634 MED 20:25 AUH 00:10 Wed, Fri A321
Etihad Airport Services rebrands as Velora
Jubran AlBreiki, Chief Executive Officer of Velora. Image Courtesy: Velora Velora unifies the Ground Handling, Cargo & Logistics, and Security Services of Etihad Airport Services under a single brand Builds on long-standing legacy of Etihad Airport Services, Velora will continue to play a central role in supporting Abu Dhabi’s airports and strengthening the Emirate’s position as a leading global aviation hub Etihad Airport Services (EAS), which Ground Handling, Cargo & Logistics, and Security Services has rebranded under a single identity, Velora. The launch marks an important milestone in the evolution of Abu Dhabi’s aviation services, reflecting a strategic move towards greater integration, efficiency, and customer focus. Velora brings together these essential service areas under one platform to deliver end-to-end aviation solutions that drive performance, innovation, and service quality. The unified brand embodies a forward-looking approach designed to optimise operations, enhance connectivity across business lines, and service excellence to partners and customers. Jubran AlBreiki, Chief Executive Officer of Velora, said: “The launch of Velora marks a significant milestone as we build on four decades of excellence established by Etihad Airport Services. By uniting our different services under one brand, we aim to enhance every journey for our guests and partners, set new benchmarks in operational excellence, and contribute to Abu Dhabi’s growth as a leading aviation hub.” Building on EAS’ long-standing legacy, Velora will continue to play a central role in supporting Abu Dhabi’s airports and strengthening the Emirate’s position as a leading global aviation hub. The company remains committed to advancing the sector through operational excellence, innovation, and a culture of continuous improvement that aligns with Abu Dhabi’s wider economic ambitions. Under its new identity, Velora oversees daily operations across multiple business divisions, supported by a diverse and highly skilled workforce of more than 5,000 professionals dedicated to delivering exceptional service and reliability.
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