Singaporean Travellers Reveal the Airlines with Most Delays and Cancellations in MoneySmart Survey
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- Air China was second, with 7 in 10 (70%) of respondents reporting a delay with them.
- Cebu Pacific Air closely followed in third place, with 69% of respondents encountering delays while flying with the airline.
- Singapore Airlines, the national carrier, was reported to have caused delays for almost 2 in 5 (38%) of the respondents who flew with them in the past year. However, they ranked ninth among the top 12 airlines in terms of reported delays.
Airline |
% of passengers who experienced a delay |
Air India |
78 % |
Air China |
70 % |
Cebu Pacific Air |
69 % |
Bangkok Airways |
62 % |
Air Asia |
47 % |
China Airlines |
46 % |
British Airways |
46 % |
All Nippon Airways |
43 % |
Singapore Airlines |
38 % |
Philippine Airlines |
38 % |
Scoot |
37 % |
Japan Airlines |
37 % |
- Cebu Pacific Air followed, with 65% who had flown with the airline reporting a cancellation with them.
- Air China claimed the third spot, with over two-thirds (64%) of respondents reporting cancelled flights.
- The survey reveals that the most common wait time for a replacement flight was 1 to 3 hours (27% of respondents).
Airline |
% of passengers who experienced a cancellation |
Air India |
71 % |
Cebu Pacific Air |
65 % |
Air China |
64 % |
Bangkok Airways |
62 % |
British Airways |
37 % |
All Nippon Airways |
35 % |
Air Asia |
33 % |
China Airlines |
33 % |
Philippine Airlines |
32 % |
Singapore Airlines |
26 % |
Cathay Pacific |
25 % |
Japan Airlines |
25 % |
- On average, 42% of respondents who had experienced delays reported not receiving direct compensation from the airline.
- Scoot, the low-cost airline owned by the Singapore Airlines group, compensated only around 23% of the surveyed respondents who experienced delays. This places Scoot as the airline least likely to provide compensation for flight delays, leaving 77% of the affected passengers to bear the financial cost.
- 32% reported not receiving direct compensation from the airline for cancelled flights.
- However, survey responses indicated that Air India - the airline with the highest rate of both delays and cancellations - was least likely to compensate for flight cancellations, with 43% of passengers receiving some.
Delayed travellers |
Cancelled travellers |
|||
Airline |
NET % compensated |
Airline |
NET % compensated |
|
Air China |
71 % |
Air China |
74 % |
|
Bangkok Airways |
66 % |
Singapore Airlines |
73 % |
|
British Airways |
64 % |
Bangkok Airways |
59 % |
|
Singapore Airlines |
62 % |
Cathay Pacific |
56 % |
|
China Airlines |
57 % |
Philippine Airlines |
56 % |
|
All Nippon Airways |
53 % |
China Airlines |
54 % |
|
Air India |
48 % |
British Airways |
53 % |
|
Japan Airlines |
44 % |
Cebu Pacific Air |
51 % |
|
Air Asia |
33 % |
Air Asia |
50 % |
|
Philippine Airlines |
30 % |
All Nippon Airways |
50 % |
|
Cebu Pacific Air |
27 % |
Japan Airlines |
46 % |
|
Scoot |
23 % |
Air India |
43 % |
- 65% now always pre-arrange travel insurance to safeguard against travel disruptions, emphasising the growing recognition of its importance.
- 62% found their experience to be stressful, substantiating the emotional toll such incidents can have on travellers.
- 58% now frequently worry about the possibility of future disruptions, indicating a lingering concern affecting their travel plans.
- 47% expressed extreme disappointment with their airline's handling of delays or cancellations, suggesting a call to improve customer service and support during such frustrating circumstances.
- 39% admitted that the handling of their disruption has made them not want to fly with the airline again, demonstrating a lasting impact of poor incident management on brand trust and customer loyalty.
View original content:https://www.prnewswire.com/apac/news-releases/singaporean-travellers-reveal-the-airlines-with-most-delays-and-cancellations-in-moneysmart-survey-301866245.html
SOURCE MoneySmart