SOTC Travel, a prominent omnichannel travel and tourism company, has inaugurated its 100th retail store at Nariman Point, Mumbai. This significant expansion, led by Managing Director and CEO Vishal Suri and President and Country Head SD Nandakumar, highlights the company's commitment to strengthening its retail presence across India. The new store aims to cater to a diverse customer base, including corporate professionals and affluent travellers, in one of Mumbai's prime business districts.
The company's integrated omnichannel model combines physical retail with digital platforms, allowing customers to engage through various touchpoints. This approach caters to a wide range of traveller segments, including multigenerational families, millennials, and GenZ, offering tailored travel solutions that align with evolving preferences. SOTC's digital-first strategy includes innovations like the AI-powered chatbot Ezy and a multilingual website, ensuring a seamless customer journey from inspiration to booking.
Nariman Point's strategic location enhances SOTC's ability to engage with high-value customers and deliver personalised travel solutions. The store's opening coincides with strong summer travel trends, with Indian travellers showing interest in both domestic destinations like Kashmir and international locations such as Europe and Japan.
SOTC's TravSure initiative further boosts traveller confidence by offering travel protection, including visa rejection cover. "We are proud to mark the launch of our 100th outlet," said SD Nandakumar, emphasising the company's focus on expanding its reach and delivering personalised travel experiences
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