Southend named best airport by Which?
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London’s Southend Airport has been named the best in the UK in a Which? passenger survey.
The Essex terminal scored 84% and five stars in 10 categories, and beat the likes of London City (78%), Heathrow Terminal 5 (66%), Gatwick North (56%), Stansted (50%) and Luton (43%).
London Southend Airport operations director David Lister said “This is wonderful news and testament to all the hard work that the team here at London Southend has put in.
“We think our unique promises to passengers – that they should wait no more than 4-minutes to go through security and that, on arrival with hand baggage, they are on the rail station platform within 15 minutes of leaving the aircraft with a fast and frequent service to the heart of London – is what has been a big part of our success over the last year and the factor which is driving more and more passengers to choose London’s newest airport. That is why we are currently extending the terminal to ensure that we continue to deliver these high standards of customer service as the airport grows, and we are also working closely with all our partners to offer more variety of destinations for business and leisure travellers.”
Which? executive director, Richard Lloyd, said “Our research shows a jumbo jet-sized gap in the performance of UK airports with smaller terminals generally performing better. It is clear some of our major airports have some work to do if they are to keep more of their passengers satisfied.”
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