Philippine Airlines is aiming to improve its in-flight service by equipping its crew members with tablets.
The national carrier has rolled out SITA’s OnAir solution, which allows passenger information to be stored on tablet devices and accessed by cabin crew in the air.
This will enable flight attendants to instantly access passenger profiles, including their frequent flyer status and onboard shopping orders, thus improving providing more personalised service.
“As we work towards achieving our vision of becoming a full-service five-star carrier, PAL is highly focused on the benefits that new and emerging technologies can bring,” said PAL’s president & chief operating officer, Jaime Bautista.
“We are very pleased to be working towards expanding our connected aircraft relationship with SITA OnAir. With our customised CrewTab, we will take our in-flight customer service to the highest standards,” he added.
SITA OnAir also helps an airline manage its staff tasks, eliminating paper-based admin processes.
