We are looking for autonomous individuals to manage our Learning Centres and be involved in Business Development activities with existing customers, we call them Education Advisors.
Benefits:
Basic salary + performance incentive bonus
Job scope:
Establish rapport with parents from a variety of backgrounds, supporting existing customer relations and able to establish new customers in a structured consultation [sales] process
Liaise with Parents/Teachers pertaining to parents’ feedback / students’ progress
Work independently and [based on seniority] able to take ownership of the performance of a centre including managing a diverse team of staff and teachers
Handle and resolve general feedback and complaints and provide solutions for parents to ensure customer satisfaction
Work well with other departments in the company like other centres, curriculum, accounts for the ultimate benefit of our students and parents
Handle general admin duties like daily collections, and generally updating records in the company’s CRM system.
Job requirements:
Good interpersonal skills, thinking on your fee and with ability to coordinate and liaise with Teachers/Parents and children
Proven management/people skills preferably in the education, hospitality or retail environment
Ability/readiness to also work on weekends in line with current centre’s operating hours
Ability to speak Mandarin is a plus
We have 12 centres across Singapore and job location depends on need of the company, once established at a location we will not move the Education Advisor without consideration as over time parents will build good rapport/trust.