| Full Name: | Chris Head |
|---|---|
| Gender: | Male |
| Nationality: | Australian |
| Languages: | English |
| Location: | Jomtien, Thailand |
General Manager for Travel Daily Media, Travel Daily Jobs, Travel Daily Events and Connect2Social
An experienced travel industry professional with extensive background in both business development and operations within the travel media, agency, tour operations, global distribution systems and airline sectors. Bangkok based, Comprehensive understanding of both the South East Asian and South Pacific travel markets.
Key Attributes:
• Exceptional account management and CRM skills with ability to meet stretch targets
• Strong organizational, networking, relationship building and negotiation skills
• Proven ability to successfully market products & services
• Strong business acumen with ability to achieve stretched targets.
• Sound financial skills – including budget development and setting, monitoring and compliance
| Committee Member | |
| Jul 2021 - Present • 1 year 5 months | |
| Committee Member | |
| General Manager (GM) | |
Travel Daily Media (TD) • Bangkok | |
| Aug 2017 - Present • 5 years 4 months | |
| Global leader for all operations, development, Finance, Campaign Management, Business Development and Managing Editor. | |
| General Manager (GM) | |
Travel Daily Jobs • Bangkok | |
| Jul 2017 - Present • 5 years 4 months | |
| Global operations for Travel Daily Jobs | |
| General Manager (GM) | |
Connect2Social.com • Bangkok | |
| Mar 2017 - Present • 5 years 9 months | |
| Global operations control of entire business unit. | |
| Operations Manager | |
| Mar 2017 - Jul 2017 • 5 months | |
| Co-ordinate the operations of Travel Daily Media globally. | |
| Project Manager | |
Travel Daily Media (TD) • Bangkok | |
| Feb 2017 - Mar 2017 • 1 months | |
| Project manage the Traveljobs247.com job board | |
| Operations Manager | |
Excite Holidays • Bangkok | |
| Jul 2014 - Dec 2016 • 2 years 6 months | |
| • Developed business plan to launch business sales to Thailand Travel agents, including projecting potential market viability, costs, resource requirements and calculating return on investment.
• Successfully grew Thai operation from 5 staff in July 2014 to current 50+ personnel, including all recruitment, Rostering and Manning management, employment contracts and performance reviews.
• Full responsibility for Thailand operations, including compliance to local Laws/regulations, bank ... account authority, budgets, government affairs, Local supplier contracting and ongoing relations. • Trained all staff on required content including Company and Industry Introduction, IT Systems, and rolled out all Global initiatives and policy and procedure updates coming from our Head office • Designed and project managed roll-out of a telephone system to streamline global call centre operations in Sydney, Bangkok and Athens, ensuring seamless call handling and customer service across all offices • Directly managed 25+ Reservations staff in Bangkok, Sydney and Athens, providing leadership, Salary and performance reviews. Handling customer complaints, company approvals and budgeting • Completed a full office move, negotiating new rental agreement with cost reduction of 60%, full office design, managing builders, and moved all staff and equipment in 1 day with no downtime see less Read more | |
| National Business Acquisition Manager | |
Sabre Pacific • Sydney, Australia | |
| Nov 2013 - Jan 2014 • 3 months | |
| • Managed Procurement of new travel industry clients, meeting set targets required. • Managed Lead generation and the sourcing of prospective clients • Achieved targeted new prospects targets as well as sales targets of USD$1,200,000 per year including sales success from complex technical sales propositions and solution selling • Monitored and reported on competitor sales activities • Ensured customer service standards always achieved | |
| Manager, Business Innovation and Integration | |
Abacus Ventures • Singapore | |
| Nov 2012 - Nov 2013 • 1 year | |
| • Project managed the Integration of Sabre Pacific operations into Abacus International Pty Ltd as part of the new ownership change, covering branding, HR, Finance, Sales, Product and IT infrastructure
• Completed a full product suite comparison on Sabre Pacific products versus Abacus Products, focusing on functionality, adaptability, return on investment and customised international functionality
• Created a cost savings plan achieved through the integration of products and processe... s within Sabre Pacific and Abacus International - achieving savings target of USD$500,000 in 1 year. • Built plan to generate incremental revenue by leveraging on Sabre Pacific products and capabilities across the entire Abacus group, including a locally built world class CRM tool • Created Business Case for Board review/approval for the migration of Sabre clients to the Abacus partition, including financial impact, revenues, Development, Products, Services and Support. • Project managed roll out of a new Virtual credit card payment solution across all 23 Abacus Markets Read more | |
| Global Business Manager | |
Sabre Pacific • Sydney, Australia | |
| Aug 2011 - Nov 2012 • 1 year 4 months | |
| • Managed AU/NZ relationship with Global accounts – Carlson Wagonlit Travel & American Express Business Travel and Member Travel Services (card services), and Corporate Travel Management.
• Managed implementation of technology solutions at global accounts in local market, including new Work flow functionality which resulted in combined cost savings of USD$3M for our customers.
• Responsible for key stakeholder relationship management, understanding their industry-specific needs, de... sired business direction and also aligning strategy and priorities. • Achieved and grew upon sales targets set annually – which was in excess of US$2,000,000 annually by selling new products and increasing revenue through additional services/initiatives • Liaised with Product Marketing to exchange product knowledge, identify/drive opportunities beneficial for global accounts, and provided relevant product information for internal/external communications. • Winner of the 2012-Q1 Tier 1 Winners Program award in March 2012. Read more | |
| Sales - Account Manager | |
Sabre Pacific • Sydney, Australia | |
| Sep 2007 - Aug 2011 • 4 years | |
| • Secured new travel industry clients, growing my Portfolio from $600,0000 annually to over $2,400,000 annually.
• Managed Retention and commercial development of existing clients and lead generation for the sourcing of new prospective customers, specialist on Asian / Indian VFR leisure sales
• Created and maintained a project which focused on all renewals for NSW for a 12 month period, resulting in all contracts being renewed in full across all NSW Portfolio’s for a 12 month perio... d. Read more | |
| System Support Specialist | |
Sabre Pacific • Sydney, Australia | |
| Aug 2004 - Sep 2007 • 3 years 2 months | |
| • Provided support of the internal systems software and hardware platforms
• Provided support of company communication systems including mobile phone, land lines, and PABX.and administered all user configurations including logons, passwords and other requirements
• Managed all vendor relationships and ensured the companies network connectivity complies with the Global Sabre Systems Security requirements.- including licensing and administration
• Developed and maintained operatio... nal procedures and documentation for internal systems. Ensuring all procedures and technical documentation were published on the Intranet and available to all users. Read more | |
| Communications Specialist | |
Sabre Pacific • Sydney, Australia | |
| Nov 2002 - Aug 2004 • 1 year 10 months | |
| • Managed and maintained data communications supplier relationships – including SITA and had responsibility for ensuring accurate billing, reliable service and auditing, achieving savings and return of US$12,000,000 within the first year. • Winner of the General Manager Award for Excellence in February 2000. | |
| Technical Support Officer | |
Sabre Pacific • Sydney, Australia | |
| Aug 1999 - Nov 2002 • 3 years 4 months | |
| * Provided 1st and 2nd level SABRE host and Software support
* Average amount of calls per day – 80.
* Provided 1st and 2nd level technical support - All Printers and PC
Software/hardware including Hubs, Intel Print ports, UPSs, NTUs, Routers, X25, VPN
and ISDN Communication lines, Ethernet and Token Ring network cabling.
* Provided 1st and 2nd level Ledger/general Accounting support for AXIOM
* Provided 2nd level support to Sabre Specialists and Account executives operating 'in
... the field'. * Created and give presentations on training documents for the Helpdesk, External clients and Account Executives on all new and existing software products used by Sabre Pacific. * Successfully created / implemented an Accounts collection calling procedure which reduced Sabre Pacific’s monthly debtor turnover days from 120 days to 30 days thus decreasing the total outstanding incoming revenue for Sabre Pacific. Winner of the General Manager Award for Excellence in February 2000. Read more | |
| Ticketing and Travel Consultant | |
Carlson Wagonlit Travel (CWT) • Sydney, Australia | |
| May 1998 - Jul 1999 • 1 year 3 months | |
| Domestic Travel consultant and main IT contact for SYD branch. | |
| Trainee Travel Consultant | |
W&B Travel • Sydney, Australia | |
| Nov 1996 - Mar 1998 • 1 year 5 months | |
| Travel Consultant for Mid market Corporate Travel agency. | |
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