Primary Objectives

• Manage and supervise the Operation Department in Vietnam to ensure the operation of the Operation Department in a consistent and effective way
• Ensure that all the procedures and processes are well implemented to satisfy customers
• Support and coordinate with other departments to encourage synergies and maintain the collaboration with relevant departments in carrying out processes, and find out what factors need to change in a timely manner

Job Descriptions

Manage and supervise the Operation Department in Vietnam:

• Review the Inspection report and Operation Department’s performance report of the Operation Manager in Vietnam
• Create budget plan and development plan for the Operation Department
• Create and implement appropriate performance indicators, common procedures and tools for the Operation Department
• Advise and recommend operating activities to the BOM, recruitment, selection of strategic partners and other activities to improve the quality of services
• Oversee the procedures and policies concerning the Operation Department
• Proactively identify and implement solutions to constantly improve service levels and performance
• Perform finance management:
• Manage vendor relations and prices
• Perform HR management:
• Assess goals, coach, mentor and review appraisal process of the Operation Manager in Vietnam
• Approve reward and discipline for Operation Department in Vietnam
• Directly participate in the recruitment and termination in Vietnam

Communicate with other Departments

• Recommend and assist the Product Department with product updates and product creations
• Participate in inspection or business trips for other departments
• Coordinate with other related departments to ensure the quality of operation activities
• Encourage synergies with other destinations / departments by sharing best practices and seeking continuous improvements on a daily basis

Job Requirements

• Fluent in English
• Strong knowledge of the Tourism field, Hotel and Tourism Management
• Good leadership and management skills
• Creative, dynamic, good knowledge about products and destinations in Vietnam
• Good analytical and problem-solving skills and strong decision-making skills
• Strong presentation skills
• Strong communication skills
• Strong computer skills (Excel, Word, Outlook)
• Strong planning and organisational skills to balance and prioritize work
• Self-motivated to learn new concepts and participate in new projects
• Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
• University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Economy or other related fields
• At least five years of experience in Operation and Management in the tourism industry